Night Hotel Receptionist

The Alexander Hotel Collection; Egham; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Holiday entitlement

Bank holidays

Free parking

Uniform provided

Discounted hotel stays

Spa discounts

Food & beverage discounts

Refer a friend

Anniversary perks

Job summary

Great Fosters Hotel in Egham, part of The Alexander Hotel Collection, is seeking a Night Hotel Receptionist to provide 24-hour guest service. You will join our nights team, working 10:30pm–7:00am, 37.5 hours per week, with weekend shifts.

Responsibilities include welcoming late arriving guests, checking in, luggage assistance, late night room service and bar tending, general cleaning, preparing guest bills, and handling switchboard duties; the role requires a smart, friendly, well-organised

Qualifications

• Excellent personal appearance and grooming.
• Excellent communicator in person and on the telephone.
• Warm and friendly disposition.
• Genuine desire to serve our guests.
• Organised with good attention to detail.
• Accurate data entry and computer work.

Responsibilities

• Welcoming late arriving guests and completing check in.
• Luggage assistance for arriving and departing guests.
• Late night room service and bar tending.
• General cleaning to keep public areas presentable.
• Preparing guest bills/invoices for early departures.
• Complete general reception/switchboard duties.

Skills

Excellent communication

Customer service

Attention to detail

Organised

Data entry

Guest service

Tools

Computer

Job description

Great Fosters Hotel, Great Fosters Hotel, Egham, Surrey, TW20 9UR

Night Hotel Receptionist

£24,785 per annum + monthly service charge payment

In addition, you will benefit from a range of company benefits including:

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform
• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Place

Great Fosters Hotel, the most recent addition to Alexander Hotels a private collection of 5 luxury hotels and spas of distinction just outside London.

A Grade 1 listed building in 50 acres of stunning gardens and parkland in Egham, Surrey.

5 AA Stars, 56 bedrooms spread across the Hotel and adjoining Cloisters and Coach House. A room or suite to meet every expectation. For dining the Award-Winning Tudor Pass with a Michelin Start and 3 Rosettes, as well as the Estate Grill which offers a delicious range of dining choices.

A beautiful 14th century Tithe Barn is available for functions together with the Orangery, the Conservatory and a range of other meeting and private dining rooms.

Please see the Hotels website for a full list of facilities and sample menus. www.greatfosters.co.uk

The Role

A smart, friendly, well organised, guest service focused individual is sort to work nights to allow our guests to get reception service 24 hrs a day.

You will be working alongside our team of night porters offering our guests the following services;

• Welcoming late arriving guests and completing check in
• Luggage assistance for arriving and departing guests.
• Late night room service (food and drink) and bar tending.
• General cleaning to ensure public areas are beautifully presented for the next day’s business.
• Preparing of guest’s bills/invoices for early departing guests
• Complete general reception/switchboard duties

37.5hrs per week working 5 days per week including weekend shifts.10.30pm to 7.00am

Requirements

• Excellent standard of personal appearance
• Excellent communicator in person and on the telephone
• Warm and friendly disposition
• Genuine desire to serve our guests.
• Organised and good attention to detail
• Accurate data entry and computer work