Duty Manager (M/F/X)

ibis, ibis Styles, ibis budget; Hounslow; On-site; GBP 24,000 - 30,000; Full time

Job summary

Ibis Budget London Heathrow Central, part of the Accor Group, is seeking a Duty Manager to lead daily operations and guest-facing service. You will supervise Reception, F&B, and Housekeeping, ensuring smooth shifts and proactive issue resolution.

Ideal candidates bring Front Office and/or F&B supervisory experience, strong English communication, and a hands-on, calm approach to multitasking in a busy hotel environment.

Qualifications

• Has previous hotel Front Office and/or F&B supervisory experience.
• Strong leadership and guest-service orientation.
• Comfortable with hotel systems and data privacy basics (GDPR).

Responsibilities

• Act as the go-to leader onsite, ensuring smooth daily operations.
• Be present in public areas, leading by example and resolving guest issues promptly.
• Supervise the shift and support all departments, especially Reception, F&B, and Housekeeping coordination.
• Support the team in busy periods, helping with check-ins, breakfast service, bar operations or back-office tasks.
• Lead and motivate the team to deliver exceptional service.
• Monitor guest feedback and handle escalations with professionalism.
• Ensure safety, cleanliness, and service standards are maintained.
• Be part of the Duty Management rota, including early, late and weekend shifts.

Skills

Front Office experience

F&B supervision

Team leadership

Multitasking

Tech-savvy

Opera Cloud experience

GDPR knowledge

English proficiency

Tools

Opera Cloud

Job description

Company Description

At Ibis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest.
Whether You're Beginning Your Hospitality Journey Or Seeking Flexible Work In a Fast-paced Environment, You’ll Be Welcomed Into a Team That Values Energy, Service And Personal Growth. Working With Us Means You'll Benefit From

• Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply)
• Global employee discounts across 100+ countries and 5,000+ hotels
• Access to industry-leading training via the Accor Academy
• Opportunities for internal progression and international mobility
• A supportive and inclusive team culture
• Health & wellbeing support in and outside the workplace

We believe in celebrating your personality and helping you grow – because you matter.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

As a Duty Manager, you will:

• Act as the go-to leader onsite, ensuring smooth daily operations
• Be present in public areas, leading by example and resolving guest issues promptly
• Supervise the shift and support all departments, especially Reception, F&B, and Housekeeping coordination
• Support the team in busy periods, helping with check-ins, breakfast service, bar operations or back-office tasks
• Lead and motivate the team to deliver exceptional service
• Monitor guest feedback and handle escalations with professionalism
• Ensure safety, cleanliness, and service standards are maintained
• Be part of the Duty Management rota, including early, late and weekend shifts

Qualifications

We’re looking for someone who:

• Has previous experience in a hotel Front Office and/or F&B role, ideally in a supervisory or team leader capacity
• Is confident, approachable, and hands-on
• Can multitask and remain calm under pressure
• Is tech-savvy and familiar with hotel systems (Opera Cloud experience is a bonus)
• Understands the basics of health & safety and GDPR procedures
• Has strong communication skills and is fluent in English (other languages are a plus)
• Has the right to work in the UK and is flexible to work different shifts based on business needs

Additional Information

By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future.

We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong