Night Duty Manager - London, EC1V

Encore; Greater London; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

24 Days Annual leave (Inclusive ofBank

Cycle to Work Scheme

MediCash

SmartHealth – Online health services

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Job summary

Encore in London is seeking a Night Duty Manager to lead a proactive team during the night shift. You will welcome residents, handle queries, manage maintenance requests, and coordinate security and safety procedures to ensure a safe, well-presented environment.

The role requires strong customer service or security background, excellent communication, and a positive, detail-focused attitude. Attractive benefits accompany the position.

Qualifications

• Experience in concierge or customer service or security background.
• Excellent written and verbal communication skills.
• Health & safety qualifications are advantageous but not essential.
• Positive attitude, attention to detail, and ability to handle responsibilities with care.

Responsibilities

• Welcome residents and visitors, greet warmly and assist with queries.
• Address maintenance requests promptly and escalate issues as needed.
• Conduct site patrols, monitor access, and support safety protocols.
• Record and manage deliveries and parcels for residents.
• Keep the concierge area and lobby presentable at all times.
• Assist with fire safety checks, alarms, and emergency lighting testing.
• Provide local knowledge and recommendations to enhance resident experience.

Skills

Customer service

Security background

Communication skills

Health & safety awareness

Job description

Join Our Team as a Night Duty Manager!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Duty Manager to join our dynamic team in the heart of London. If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: London, EC1V
• Annual Salary: £37,132
• Hours/Working Pattern: 4 on 4 off, 7pm-7am

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem‑Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns as needed.
• Security: Conduct regular site walk‑arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can‑do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual leave (Inclusive of Bank holidays)
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan