Duty Security Manager

PROception; City of Westminster; Presencial; GBP 45.461.000 - 50.971.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

CPD Bespoke Training

Laundry service for tailored uniform

Cycle to Work Scheme

Social events and activities

Employee mental health assistance helP

Descripción de la vacante

Hollybank Trustees Ltd in London’s Mayfair is seeking a Security Duty Shift Manager to lead the security team and oversee safe, efficient operation of the estate. You will manage daily security operations, respond to incidents and support your team to maintain high standards of security and service.

This role follows a 4 on, 4 off pattern from 19:00 to 07:00, with a permanent/full-time contract. You will supervise security officers, ensure compliance, and use MyTAG and other systems to report on

Formación

• Minimum of 3 years’ experience within a security environment.
• Experience applying emergency preparedness and emergency response procedures.
• Able to work under pressure and to tight deadlines.
• Familiar with Access Control & CCTV systems.

Responsabilidades

• Maintain a safe and secure estate by identifying risks and protecting people and assets.
• Oversee security incidents, emergencies, fire alarms and evacuations; escalate as needed.
• Manage day-to-day Security Control Room operations and ensure logs are accurate.
• Monitor CCTV, fire and security systems; communicate information promptly to teams.
• Lead security team during shifts; allocate duties, monitor attendance and performance.
• Conduct briefings, safety checks, trainings, audits and ensure standards are followed.
• Prepare timely investigations and reports on incidents, accidents and security issues.
• Act as first point of support for officers and escalate to supervisor/manager when needed.
• Promote professionalism, integrity and customer service; handle queries calmly.

Conocimientos

Security experience

Emergency procedures

Pressure management

Access control

CCTV systems

Herramientas

MyTAG system

Descripción del empleo

Location: On site / Mayfair, London, UK
job type: Permanent / Full-time
Sector and subsector: Security | General
HourlyFixed salary:£ 16.88

We are looking for a professional and experienced Security Duty Shift Manager to lead the security team and oversee the safe and efficient operation of the estate. You will manage day-to-day security operations, respond to incidents and emergencies, support your team, and ensure high standards of security, compliance and service are maintained.

This role offers a 4 on 4 off pattern, 19:00-07:00.

Key Accountabilities

• Maintain a safe and secure estate by identifying risks, responding to threats and taking appropriate action to protect people, property and assets.
• Manage and respond to security incidents, emergencies, fire alarms and evacuations, following agreed procedures and escalating to emergency services or management where required.
• Oversee the day-to-day operation of the Security Control Room, ensuring systems, communications, documentation and logs are accurate, up to date and professionally maintained.
• Monitor security, fire and CCTV systems and ensure relevant information is communicated promptly to the appropriate teams.
• Lead and support the security team during shifts, allocating duties and patrols, monitoring attendance, breaks, uniform and performance, and ensuring all posts are appropriately covered.
• Conduct regular briefings, toolbox talks, safety checks, audits and training exercises, ensuring procedures and standards are consistently followed.
• Monitor patrols, loading bay and post room operations, ensuring required checks, records and reports are completed accurately and issues are followed up.
• Conduct investigations and prepare timely, accurate reports on incidents, accidents, complaints, system issues and other security matters.
• Use MyTAG and other available systems to review, process and report information as required by Security Management and Estate Management.
• Act as a first point of support for security officers, providing guidance, resolving issues and escalating matters to the Security Supervisor or Manager when necessary.
• Promote high standards of professionalism, integrity, communication, teamwork and customer service, dealing with queries and conflicts calmly and effectively.
• Ensure compliance with assignment instructions, emergency procedures, data protection, CCTV requirements, health and safety standards and all relevant site policies.
• Carry out any other reasonable duties required by the Security Manager, Supervisor or Client to support the smooth and effective operation of the estate.

The Successful applicant will require

• Minimum of 3 years’ experience within a security environment.
• Practical experience of the application of emergency preparedness and emergency response procedures.
• Able to work under pressure and to tight deadlines.
• Familiar with Access Control & CCTV systems.

Key working relationships

• Maintain the highest professional standards, ensuring focus on a total quality approach towards clients, customers and colleagues. Manage your time effectively, co-operate with all requests for service and carry out all reasonable management requests.
• Self-learn and maintain knowledge of current threat levels and new legislation in relation to the role.
• Act with integrity and professionalism at all times.
• Remain alert at all times whilst on duty.
• Demonstrate the ability to organise, prioritise and produce results under pressure and be able to work within the one tea

What We Offer

• A highly competitive salary within the corporate sector
• CPD- Bespoke Training, Learning & Development opportunities
• Licence Upskill- where applicable
• Laundry service for tailored uniform
• Cycle to Work Scheme
• Social events and activities
• Employee mental health assistance helpline
• Recognition schemes including our employee of the month programme
• Employee HSF Scheme

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of background, identity or circumstances.