Housing Concierge

Home Group Limited; Poltimore; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

34 days leave increasing to 39

Instant pay access with Stream

Pension contribution matching

Job summary

Home Group in the United Kingdom is seeking a dedicated night worker to help keep residents safe, secure, and supported. You will patrol buildings, monitor CCTV, greet visitors and provide first-line assistance when colleagues aren’t available.

The role requires calm under pressure, strong communication, and a commitment to respectful, sensitive intervention. You will work three 12.5-hour night shifts per week on a rolling rota, with daytime training and team meetings.

Qualifications

• Calm under pressure with strong communication skills.
• Passion and experience in supporting others, either personally or professionally.
• Good judgement and clear communication.
• Able to recognise when things may go wrong and intervene sensitively.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas.
• Greeting customers and visitors, picking up repairs or cleaning.
• First line of support for customers when the wider team aren’t around.
• Monitor and respond to incidents calmly, quickly and fairly.
• Work with colleagues and partners to manage anti-social behaviour.

Skills

Calm under pressure

Communication skills

Empathy

Judgement

Intervening calmly under pressure

Tools

CCTV systems

Incident reporting software

Job description

Salary £26,300per annum, and great benefits including Health Cash Plan

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? Were looking for a dedicated night worker who wont fall asleep on the job!

Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network arent around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, its a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs top 10 Great Places to Work!

You bring

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together

We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

Working on a rolling rota, you'll work three 12.5-hour night shifts per week, between 7pm - 7:30 am

Although youll work nights / lone work, we do get together regularly in the daytime for training and team meetings

Able to use technology to monitor CCTV, update records and communicate with colleagues

You’ll need an Enhanced DBS check done (we pay for it)

Whats in it for you?

• 34 days leave increasing to 39 (including bank hols and a me day)
• Health cash plan saving you £#####+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email .