Concierge

Adullam Homes Housing Association Ltd; Oadby; On-site; GBP 13,478 - 16,473; Part time

Benefits offered by this job

Pension

Life Assurance (4x Basic salary)

Westfield Health & Discounts

25 days annual leave + 2 extra days (s

Job summary

Adullam Homes Housing Association Ltd is seeking a Weekend Concierge for our Leicester-based young people’s supported accommodation service. The role is 24 hours per week, covering weekends, with a fixed-term contract until April 2026.

The waking night post requires staying vigilant from 08:30 to 21:00 on Saturdays and Sundays, providing out-of-hours assistance, monitoring residents, and following established safety procedures. Training and additional benefits apply.

Qualifications

• Experience or relevant qualification or on-the-job training.
• Waking night concierge experience preferred.
• Ability to respond to safeguarding concerns and incidents in line with policy.

Responsibilities

• Monitor the service over weekend from 08:30–21:00 Saturday and Sunday.
• Act as first point of contact and respond to residents' needs.
• Follow safeguarding procedures and address incidents.
• Lone-working on-site out of hours.
• Escalate to on-call cover or emergency services when needed.

Job description

Weekend Concierge (Oadby Leicestershire) Fixed Term covering Maternity

Location: Leicester

Salary: £14,976 per annum

Job title: Concierge

A fulfilling and exciting opportunity available for a waking night concierge post in our young people’s supported accommodation service in Leicester.

• Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
• We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

• This role is a key member of the team, providing out of hours assistance to 5 young people within a 24 hour supported accommodation setting.
• Job holder will be expected to monitor the service over the weekend from 08:30 – 21:00 Saturday and Sunday.
• They will have acquired knowledge through on-the-job experience and/or additional qualification. Most work undertaken will be of routine nature requiring the job holder to follow established practices, procedures and policies.
• Where incidents arise then job-holder will be the first point of contact and will be required to respond to the needs of young people, incidents and follow procedures to maintain safety and security of residents.
• There will be requirement for lone-working on-site out of hours. The job holder will be required to display a degree of persuasiveness during the handling of incidents.
• The actions and decisions undertaken by the job holder will be determined predominantly by established and routine practices and processes. Where work deviates from established practices e.g., safeguarding concerns or anti-social behaviour then the job holder will be the first responder and will be required to respond appropriately to address or diffuse situations and to elevate to on call cover or emergency services.
• You will be expected to contribute to the maintenance and development of the Association’s values, culture and ethos.

Benefits

• Salary up to £14,976 per annum for 24 hours per week on a fixed term contract until April 2026
• Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year)
• Training and career advancement
• Discounted goods and services
• Pension
• Access to Westfield Health and Westfield Rewards/Discounts
• Access to CALM app
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff
• Refer a friend policy

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to Enhanced with Barred List Adult and Child DBS check, scrutiny of employment history and robust references checks.