Night Concierge

Bromford Housing Group; Wolverhampton; On-site; GBP 23,000 - 29,000; Part time

Benefits offered by this job

Hybrid/locations flexibility

Health & wellbeing programmes

Pension contributions up to 10%

Employee Assistance Programme (24/7 GP

Annual health checks

CIH qualification funded

Generous holiday and leave

Job summary

Bromford Flagship LiveWest is seeking a Bank Night Concierge for Mallow Court, a supported housing scheme in Wolverhampton. The role covers 12-hour night shifts (6pm–6am) on a casual, as-required basis, with on-site working and an enhanced DBS check.

You’ll help create a safe, welcoming overnight environment, responding calmly to incidents and coordinating with emergency services and crisis teams as needed. A proactive, independent worker will thrive here.

Qualifications

• Excellent communication and people skills.
• Ability to build positive, professional relationships with customers and partner agencies.
• Calm, resilient and confident in challenging situations.
• Ability to de-escalate conflict and manage difficult conversations.

Responsibilities

• Provide a visible and reassuring presence throughout the night.
• Support vulnerable customers in a professional and compassionate manner.
• Respond to incidents, welfare concerns and emergencies as required.
• Liaise with crisis teams, emergency services and partner agencies when needed.
• Build positive working relationships with customers and colleagues.
• Monitor and manage communal areas and the customer lounge.
• Undertake hourly walk-arounds of the building and grounds.
• Maintain accurate records, handovers and incident reports.
• Work closely with the Housing Enabler to ensure customers receive appropriate support.

Skills

Communication

Relationship building

Calm under pressure

De-escalation

Problem solving

Independent working

Vulnerable people experience

Job description

This is a Bank worker , Part Time vacancy.

Contract: Bank (casual as required)
Hours: 12-hour night shifts (6pm to 6am), covering annual leave and sickness absence
Contractual base: Mallow Court, Gorsebrook Road, Wolverhampton, WV6 0PA
Operational requirement: On-site working
Additional requirements: Enhanced DBS check required
Closing date: Sunday 11 October 2026

Be the calm, reassuring presence that helps people feel safe when they need it most.

At Bromford Flagship LiveWest, we believe everyone deserves a safe place to call home. We're looking for a Bank Night Concierge to join our team at Mallow Court, a supported housing scheme for customers living with longstanding and enduring mental health conditions.

Working closely with the Housing Enabler, you'll help create a safe, supportive and welcoming environment overnight, providing reassurance to customers and responding calmly and professionally when challenges arise.

No two nights are the same, but every shift gives you the opportunity to make a genuine difference to vulnerable people's lives.

About Mallow Court

Mallow Court provides supported housing for customers with longstanding and enduring mental health diagnoses, helping them maintain their independence while accessing the support they need to live safely and successfully within their community.

The Night Concierge Role

As a Bank Night Concierge, you'll be responsible for maintaining the safety, security and wellbeing of customers and the scheme throughout the night. You'll be an important point of contact for customers, partner agencies and emergency services, ensuring concerns are managed appropriately and support is available when needed.

This role is ideal for someone who remains calm under pressure, communicates confidently and takes a proactive approach to supporting vulnerable people.

What You'll Be Doing

• Providing a visible and reassuring presence throughout the night
• Supporting vulnerable customers in a professional and compassionate manner
• Responding appropriately to incidents, welfare concerns and emergency situations
• Liaising with crisis teams, emergency services and partner agencies when required
• Building positive working relationships with customers and colleagues
• Monitoring and managing communal areas, including the customer lounge
• Undertaking hourly walk-arounds of the building and grounds
• Maintaining accurate records, handovers and incident reports
• Working closely with the Housing Enabler to ensure customers receive appropriate support

What We're Looking For

We're seeking someone who:

• Has excellent communication and people skills
• Can build positive, professional relationships with customers and partner agencies
• Remains calm, resilient and confident in challenging situations
• Is able to de-escalate conflict and manage difficult conversations appropriately
• Takes a proactive approach to problem-solving and customer wellbeing
• Can work independently whilst exercising sound judgement
• Has experience supporting vulnerable people, ideally within housing, health, social care or a similar environment (desirable)

By joining Bromford Flagship LiveWest (BFL), you'll become part of an organisation that is customer-driven, ambitious and all-in for the communities we serve. You'll play a vital role in helping customers feel safe, supported and able to thrive within their homes and communities.

For more information, please refer to the full job description attached to this advert.

What we offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud \"Disability Confident\" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.