Concierge

Apricus Resourcing Ltd; Hempstalls; On-site; GBP 25,000 - 31,000; Full time

Job summary

Apricus Resourcing Ltd working with a Social Housing provider is seeking a Night Concierge to cover Stoke, Congleton and Macclesfield. You will be the overnight point of contact and maintain on-site presence out of hours to safeguard residents and service users.

The role requires strong communication, ability to follow escalation procedures, and willingness to travel between sites; light cleaning duties may be required; role is temp to perm with a salary of £28,150.85 per year.

Qualifications

• Excellent communication skills to interact with staff, tenants, and service users.

Responsibilities

• Provide overnight contact point and on-site presence out of hours.
• Ensure safety and security of tenants and service users.
• Signpost to appropriate support and de-escalate incidents.
• Record information clearly for on-call manager.
• Light cleaning duties when needed.

Skills

Communication skills

Job description

Apricus Resourcing are working with a Social Housing provider in relation to a Night Concierge Role with roles available in Stoke, Congleton & Macclesfield.

Within your role you will provide a point of contact overnight and an on-site presence out of hours in their supported accommodation services ensuring the safety and security of the building tenants, residents and service users.

Key Duties for the role:

• To be responsible for safeguarding service users out of hours through awareness of escalation of concern process, reporting concerns to relevant agencies
• To promote compliance and adherence with license agreement and Behaviour Management policy
• To be first contact for service users out of hours to signpost to appropriate support and act to manage or de-escalate incidents in a person-centred way to meet the needs of and ensure safety of individuals within the service in line with the Associations values.
• To act as first point of contact for the on-call system ensuring clear and concise information is recorded and reported to the on-call manager or on-call cover for the service, or emergency services (where appropriate) in accordance with policies
• To carry out light cleaning duties in the absence of cleaning staff to maintain the cleanliness

In order to be considered for the role you will need good communication skills to be able to respond to staff and Tenants, Residents and Service Users in a professional & responsible manner.

You will be expected to travel across the region's service to meet the requirement for the role. Applicants should be able to demonstrate how they would meet this requirement.

You will also need to move around the building and provide waking cover overnight or at weekends. Finally you will be required to show relevant experience of working in a support environment with vulnerable adults.

The role is paying £17.30/h and is based on a temp to perm basis - the role will be paying £28,150.85 for 40.25 hrs per week.