Night Concierge: Warm Welcomes & Hotel Safety

Mercure Hotels; Salisbury; Sur place; GBP 20 000 - 26 000; Plein temps

Résumé du poste

Mercure White Hart Salisbury is seeking a Night Porter to warmly welcome guests, support overnight operations and ensure safety. You will be the hotel’s night-time face, delivering a high standard of service and calm, efficient handling of late arrivals.

You will assist in the nightly running of the hotel, perform end-of-day PMS tasks, liaise with other departments, and respond to guest needs with discretion and initiative.

Qualifications

• Previous night porter experience or hotel host experience (desirable)
• Customer service experience and working with the public(desirable)
• Ability to work alone throughout the night
• Ability to work well under pressure
• Ability to use your initiative and to follow written / verbal instructions
• Knowledge of food safety & hygiene
• Knowledge of general health & safety procedures

Responsabilités

• Are the 'face of the Mercure White Hart Salisbury', extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Assist in the general running of the hotel at night and support other departments to set up for the next day.
• Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
• Undertake PMS end of day procedures and hotel safety checks to make sure everyone in our hotel is safe and looked after.
• You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

Description du poste

Mercure White Hart Salisbury is seeking a Night Porter to warmly welcome guests, support overnight operations and ensure safety. You will be the hotel’s night-time face, delivering a high standard of service and calm, efficient handling of late arrivals.

You will assist in the nightly running of the hotel, perform end-of-day PMS tasks, liaise with other departments, and respond to guest needs with discretion and initiative.