Night Porter - Part Time Four days a week

Mercure Hotels; Salisbury; On-site; GBP 20,000 - 26,000; Full time

Job summary

Mercure White Hart Salisbury is seeking a Night Porter to warmly welcome guests, support overnight operations and ensure safety. You will be the hotel’s night-time face, delivering a high standard of service and calm, efficient handling of late arrivals.

You will assist in the nightly running of the hotel, perform end-of-day PMS tasks, liaise with other departments, and respond to guest needs with discretion and initiative.

Qualifications

• Previous night porter experience or hotel host experience (desirable)
• Customer service experience and working with the public(desirable)
• Ability to work alone throughout the night
• Ability to work well under pressure
• Ability to use your initiative and to follow written / verbal instructions
• Knowledge of food safety & hygiene
• Knowledge of general health & safety procedures

Responsibilities

• Are the 'face of the Mercure White Hart Salisbury', extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Assist in the general running of the hotel at night and support other departments to set up for the next day.
• Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
• Undertake PMS end of day procedures and hotel safety checks to make sure everyone in our hotel is safe and looked after.
• You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

Job description

Company Description

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Job Description

As our next Night Porter, you…

Are the 'face of the Mercure White Hart Salisbury', extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Assist in the general running of the hotel at night and support other departments to set up for the next day.

Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.

Undertake PMS end of day procedures and hotel safety checks to make sure everyone in our hotel is safe and looked after.

You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

Qualifications

• Previous night porter experience or hotel host experience (desirable)
• Customer service experience and working with the public(desirable)
• Ability to work alone throughout the night
• Ability to work well under pressure
• Ability to use your initiative and to follow written / verbal instructions
• Knowledge of food safety & hygiene
• Knowledge of general health & safety procedures

Additional Information

By working at the Mercure White Hart Salisbury you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

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