Night Concierge - Guest Comfort & Safety

Woolley Grange Hotel Limited; Bradford-on-Avon; Vor Ort; GBP 17.000 - 21.000; Vollzeit

Benefits dieser Stelle

Birthday day off

Early Pay

Cycle to work

Health & wellbeing service

Life Assurance

Maternity/Paternity packages

Volunteer day

Employee discounts

Discounted stays

50% off F&B & Spa

Zusammenfassung

Woolley Grange Hotel Limited invites applications for a Night Porter. This permanent, 32‑hour/week position offers an hourly rate of £13.28 plus generous service charge and benefits.

The role emphasizes guest safety, evening and night operations, and high standards of hospitality across reception and public areas. Join a renowned Wiltshire retreat within Luxury Family Hotels where training is provided and a supportive team environment is prioritised.

Qualifikationen

• Previous experience in a similar role or hospitality background is preferred.
• Engaging personality with a passion for hospitality and great service.
• Ability to interact with all guests including children.
• Problem solvers who stay calm and handle emergencies.
• Basic computer skills and accurate numeracy.

Aufgaben

• Oversee the hotel from sundown to sunrise, ensuring safety and guest well‑being.
• Assist guests with check‑ins, enquiries and comfort during the night.
• Maintain brand standards in reception and public areas.
• Collaborate with the team to manage guest experience and concierge services.
• Demonstrate health and safety awareness and remain calm in challenging situations.

Kenntnisse

Hospitality experience

Guest service

Problem solving

Numeracy

Night shifts

Team player

Tools

POS systems

Jobbeschreibung

Woolley Grange Hotel Limited invites applications for a Night Porter. This permanent, 32‑hour/week position offers an hourly rate of £13.28 plus generous service charge and benefits.

The role emphasizes guest safety, evening and night operations, and high standards of hospitality across reception and public areas. Join a renowned Wiltshire retreat within Luxury Family Hotels where training is provided and a supportive team environment is prioritised.