Night Concierge: Safe, Seamless Guest Service

Luxury Family Hotels; Woolley Green; Remote; GBP 22,000 - 24,000; Full time

Benefits offered by this job

Training and development

Extra day’s holiday for your birthday

EarlyPay

Cycle to work scheme

Help@Hand

Life Assurance Benefit

Enhanced Maternity and Paternity packs

Paid volunteering day

The LFH Benefit Hub

50% off Food & Spa

Discounted hotel stays for you, family

Job summary

Woolley Grange, part of Luxury Family Hotels, has reopened after refurbishment. We are hiring a Night Porter to help run the hotel at night.

This permanent, 32-hours-per-week role pays £13.28 per hour, plus a generous service charge and great benefits. As Night Porter you will oversee the hotel from sundown to sunrise, ensure guest safety and comfort, assist with check-ins, and uphold brand standards across reception and public areas.

Qualifications

• Previous experience in a similar role or hospitality background is preferred.
• Engaging personality with a passion for hospitality and guest service.
• Ability to interact with all guests including children.
• Problem-solving skills and calmness in emergencies.
• Basic computer skills and numeracy; honesty and good judgement.
• Availability to work night shifts and weekends.

Responsibilities

• Oversee the running of the hotel from sundown to sunrise: ensuring the safety, security, and well-being of all our lovely guests.
• Guest Assistance: Provide assistance to guests during the night, including check-ins, handling guest enquiries, and ensuring their comfort and satisfaction.
• Maintaining the brand standards of our reception and public areas: keeping areas tidy and presentable.
• Work as part of a motivated team: this is a hands-on role managing the guest experience, giving concierge service.
• An understanding of health and safety: as well as the ability to keep calm in challenging circumstances.

Skills

Hospitality experience

Guest service

Night shifts availability

Job description

Woolley Grange, part of Luxury Family Hotels, has reopened after refurbishment. We are hiring a Night Porter to help run the hotel at night.

This permanent, 32-hours-per-week role pays £13.28 per hour, plus a generous service charge and great benefits. As Night Porter you will oversee the hotel from sundown to sunrise, ensure guest safety and comfort, assist with check-ins, and uphold brand standards across reception and public areas.