Night Concierge: Resident Safety & On-Call Support

Premier; Macclesfield; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Premier is seeking a Night Concierge for our social housing sites in Congleton and Macclesfield. You will provide on-site presence overnight, safeguarding residents and responding to incidents with a person-centred approach.

You will rotate to cover on-call duties, signpost to support services, and carry out light cleaning when needed. A strong focus on safety, communication, and teamwork is essential.

Qualifications

• Good communication skills to respond to staff, tenants, residents and service users.
• Experience in a support environment with vulnerable adults.
• Willingness to travel across the region and cover overnight/weekends.

Responsibilities

• Provide waking cover overnight and at weekends, ensuring safety of tenants and service users.
• Be first point of contact on-call, log information, and escalate as needed.
• Signpost to appropriate support and de-escalate incidents in a person-centred manner.
• Carry out light cleaning duties when necessary to maintain cleanliness.

Skills

Communication skills

Responsiveness

Job description

Premier is seeking a Night Concierge for our social housing sites in Congleton and Macclesfield. You will provide on-site presence overnight, safeguarding residents and responding to incidents with a person-centred approach.

You will rotate to cover on-call duties, signpost to support services, and carry out light cleaning when needed. A strong focus on safety, communication, and teamwork is essential.