Night Concierge & Housing Support Specialist

BURTON UPON TRENT AND DISTRICT YMCA; Burton upon Trent; On-site; GBP 18,000 - 24,000; Full time

Job summary

BURTON UPON TRENT AND DISTRICT YMCA is seeking a Night Support to deliver a high quality concierge and night service across three housing projects. You will be an initial contact by phone or reception, monitor access, handle tasks, and support safety, equality, and client involvement.

Responsibilities include reporting incidents, maintaining records, completing maintenance liaison, and participating in supervision and training. Driving license is mandatory.

Qualifications

• Educated to Grade C/D GCSE (or equivalent) in Maths and English.
• Full Clean Driving Licence is mandatory for the position.

Responsibilities

• Act as an initial point of reference on the phone, or in a Reception area as required.
• Use company systems, e-mail and other basic correspondence where appropriate and necessary.
• Monitor access to schemes and visitors.
• Meeting the requirements of health and safety and safeguarding policies and practices
• Reporting incidents and anti-social behaviour.
• Carry out domestic tasks (cleaning communal areas) to a high standard.
• Effective recording of information.
• Implementing policies and procedures to ensure effective service delivery.
• Advises management promptly of any signs of problems or concerns about a client.
• Reporting repairs to maintenance contractors by using appropriate systems.
• Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
• Promote and encourage a high level of client involvement, consultation and communication.
• To understand your role in the organisation and to be accountable for your contribution to maximise profitability.
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
• Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system.
• Actively involved in team meetings, training events and attending regular supervisions, during the day as appropriate.
• Adhering to equality and diversity policies in all aspects of service delivery.
• Ensuring effective exchanges of information with team members and day staff.
• To provide a high quality, customer-orientated service.
• Undertake personal development and training as necessary
• To ensure compliance with Equality and Diversity policy, in respect of employment and service delivery.
• Ensure that all data is compliant with legislation and policies relating to data quality.
• Any other relevant duties as required by the designated supervisor/manager.
• To ensure compliance with safeguarding policies and procedures in every aspect of service delivery.

Skills

Interpersonal skills

Communication skills

Word & Excel

Teamwork

Pressure handling

Administrative skills

Attention to detail

Organisational skills

Flexibility

Self-motivation

Education

GCSE Maths & English (Grade C/D)

Full Clean Driving Licence

Tools

Word

Excel

Job description

BURTON UPON TRENT AND DISTRICT YMCA is seeking a Night Support to deliver a high quality concierge and night service across three housing projects. You will be an initial contact by phone or reception, monitor access, handle tasks, and support safety, equality, and client involvement.

Responsibilities include reporting incidents, maintaining records, completing maintenance liaison, and participating in supervision and training. Driving license is mandatory.