Concierge

Apricus Resourcing Ltd; Macclesfield; On-site; GBP 25,000 - 31,000; Full time

Job summary

Apricus Resourcing Ltd is recruiting a Night Concierge for a Social Housing provider, covering Congleton and Macclesfield. You will be the first contact out of hours and signpost to support to keep residents safe.

Duties include safeguarding, escalation of concerns, reporting to relevant agencies, and managing incidents in a person-centred way. Travel across the region is required.

This temp-to-perm role pays £17.00 per hour, equating to £28,150.85 per year for 40.25 hours weekly.

Qualifications

• Good communication skills to respond to staff, tenants, residents and service users in a professional and responsible manner.
• Experience in a support environment with vulnerable adults is beneficial.

Responsibilities

• Safeguard service users out of hours and escalate concerns to the relevant agencies.
• Promote compliance with license agreements and Behaviour Management policy.
• Be first point of contact out of hours, signpost to appropriate support, and de‑escalate incidents person‑centredly.
• Act as first contact for the on‑call system and record clear information for on‑call manager.
• Carry out light cleaning duties in the absence of cleaning staff.

Skills

Communication skills

Customer service

Safeguarding awareness

Job description

Apricus Resourcing are working with a Social Housing provider in relation to a Night Concierge Role with roles covering Congleton & Macclesfield.

Key Duties for the role:

• To be responsible for safeguarding service users out of hours through awareness of escalation of concern process, reporting concerns to relevant agencies
• To promote compliance and adherence with license agreement and Behaviour Management policy
• To be first contact for service users out of hours to signpost to appropriate support and act to manage or de‑escalate incidents in a person-centred way to meet the needs of and ensure safety of individuals within the service in line with the Associations values.
• To act as first point of contact for the on-call system ensuring clear and concise information is recorded and reported to the on-call manager or on-call cover for the service, or emergency services (where appropriate) in accordance with policies
• To carry out light cleaning duties in the absence of cleaning staff to maintain the cleanliness

In order to be considered for the role you will need good communication skills to be able to respond to staff and Tenants, Residents and Service Users in a professional & responsible manner.

You will be expected to travel across the region's service to meet the requirement for the role. Applicants should be able to demonstrate how they would meet this requirement.

You will also need to move around the building and provide waking cover overnight or at weekends. Finally you will be required to show relevant experience of working in a support environment with vulnerable adults.

The role is paying £17.00/h and is based on a temp to perm basis - the role will be paying £28,150.85 for 40.25 hrs per week.