Night Concierge - Part-time

Bromford Housing Group; Aylesbury; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Hybrid working

Occupational Health

Mental health first aiders

Menopause champions

Annual health checks

Pension schemes up to 10%

Employee Assistance Programme

£500 benefits allowance

Generous holiday and sick pay

CIH qualification funded

Job summary

Griffin Place Night Concierge, Bromford Housing Group, Aylesbury, is seeking a part-time night shift team member to ensure a safe, secure and welcoming environment for residents.

You’ll monitor access, CCTV, and incidents, support tenancy administration, and work with colleagues to deliver strong customer service. The role is night-based, 20 hours per week, Sunday and Monday nights, with hybrid working options offered.

Qualifications

• Customer-focused approach.
• Ability to work independently and take ownership.
• Calm under pressure and sound decision-making.
• Flexibility to work a rota-based service.

Responsibilities

• Help maintain a safe and secure environment for customers and visitors
• Monitor access to the building and manage visitor entry
• Monitor CCTV and respond appropriately to incidents
• Contact emergency services and out-of-hours support when required
• Support tenancy-related administration tasks
• Work collaboratively with colleagues to ensure excellent customer service
• Promote customer independence and self-service options where appropriate

Skills

Customer focus

Independence

Decision making

Flexibility

Job description

Contract: Permanent, Part-time
Hours: Sunday and Monday nights, 10pm-9am (20 hours per week)
Contractual base: Griffin Place, Aylesbury
Operational requirement: Night shifts, site-based role
Closing date: Sunday 29 November

Our customers rely on Griffin Place being a safe, secure and welcoming place to call home. As a Night Concierge, you'll play a vital role in creating that environment and providing reassurance and support throughout the night.

What you’ll do

• Help maintain a safe and secure environment for customers and visitors
• Monitor access to the building and manage visitor entry
• Monitor CCTV and respond appropriately to incidents
• Contact emergency services and out-of-hours support when required
• Support tenancy-related administration tasks
• Work collaboratively with colleagues to ensure excellent customer service
• Promote customer independence and self-service options where appropriate

What we’re looking for

You’ll be calm under pressure, able to make sound decisions and committed to creating a safe environment for customers.

You’ll bring:

• A customer-focused approach
• The ability to work independently and take ownership
• A positive and professional attitude
• Flexibility and reliability within a rota-based service

This role offers the opportunity to make a genuine difference every shift by helping create a safe, supportive and welcoming environment for our customers.

What we offer

Hybrid working, with the flexibility to work across our main locations and home

Occupational Health, mental health first aiders, menopause champions and annual health checks

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Generous holiday, occupational sick pay and paid family leave

Fully funded CIH qualification, if it’s a requirement of your role

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.