Housing Bank Worker

Bromford; Aylesbury; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Hybrid/remote options not applicable

Pension schemes with employer contribs

Employee assistance programme

Annual health checks

CIH qualification funded

Job summary

Bromford is seeking a flexible Bank (Zero Hours) role at Griffin Place, Aylesbury, to support a 24/7 housing service. You’ll cover shifts across days, evenings, nights and weekends to help vulnerable customers access safe homes and services.

The role involves building relationships and escalating safeguarding concerns as needed. We value strong customer service, good organisation, and the ability to work independently in a fast-changing environment.

Qualifications

• Experience in social housing or related support services.
• Strong customer service experience.
• Well organised and able to use own initiative.
• Clear communication with customers, colleagues and partner agencies.
• Resilient, adaptable and comfortable with change.
• Able to manage own workload and stay reliable.
• Comfortable using IT systems and following processes.
• Willing to engage in shift work including evenings, weekends and nights.
• Experience in roles like Citizens Advice, welfare benefits, housing or tenancy management.

Responsibilities

• Deliver detailed and accurate handovers after shifts.
• Help maintain security and safety of Bromford Griffin Place buildings.
• Build positive relationships with customers.
• Use your initiative to make informed decisions when situations arise.
• Keep customer information clear, accurate and up to date.
• Handle safeguarding concerns appropriately.

Skills

Customer service

Social housing experience

Organised

Initiative

IT systems

Clear communication

Boundary setting

Tools

IT systems

Job description

Contract: Bank (Zero Hours)
Location: Griffin Place, Aylesbury, HP19 8FE
Closing Date: Sunday 29 November 2026

If you’re passionate about customer service, enjoy helping others and want to make a real difference to people’s lives, you belong at Bromford.

This bank role is ideal if you have flexibility in your week (days, evenings, nights, and weekends) and can cover shifts (sometimes at short notice) for annual leave, sickness and general demand. There are lots of shifts available, including days, evenings, nights and weekends.

At Griffin Place, we work alongside Buckinghamshire Council to deliver a 24/7 housing service that supports homeless individuals and families to achieve a better quality of life. It’s a fast‑paced, ever‑changing environment where no two days are the same — and your actions can have a real impact.

What You’ll Do

• Deliver detailed and accurate handovers after your shifts
• Help maintain the security and safety of our buildings
• Build positive relationships with customers
• Use your initiative to make informed decisions and respond to situations as they arise
• Keep customer information clear, accurate and up to date
• Handle and elevate safeguarding concerns appropriately

This role does not involve support‑worker tasks such as cooking, cleaning or personal care.

What we’re looking for

• Has experience in social housing and/or support-related services
• Brings strong customer service experience
• Is well organised and confident using their own initiative to make decisions
• Communicates clearly with customers, colleagues and partner agencies
• Is resilient, adaptable and comfortable in a role where things change quickly
• Is organised, reliable and able to manage their own workload.
• Is confident using IT systems and following processes.
• Is comfortable having honest conversations and setting boundaries.
• Has experience in roles like - though not exclusively:
  • Citizens Advice / advice services
  • Income maximisation or welfare benefits
  • Housing or tenancy management
  • Customer service involving vulnerable or complex situations
  • Charities, community organisations or case management roles
• Is reliable and able to commit to shift work, including evenings, weekends and night shifts

Why join us?

By joining Bromford (part of BromfordFlagship LiveWest), you’ll be part of a leading housing provider delivering community-focused services across the Midlands and South West. We take a local approach backed by the scale and ambition of the wider group — all to help create communities where people feel secure, supported and able to thrive.

If you’ve worked as a support worker, young person’s support worker, residential support worker, specialist support worker, care worker, family or adult support worker — or something similar — we’d love to hear from you.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

What We Offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role

The Values