Housing Worker

Bromford Housing Group; Aylesbury; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Occupational Health

10% employer pension contribution

Employee Assistance Programme (EAP)

Annual benefits allowance

Generous holiday entitlement

CIH qualification funded

Job summary

Bromford Housing Group is hiring a Housing Worker for Griffin Place in Aylesbury. This fixed-site role supports customers living in temporary accommodation and focuses on helping them understand responsibilities, manage tenancy, and move toward a settled home.

You’ll build connections with local agencies, coach customers, and coordinate with internal teams while avoiding traditional support-worker tasks such as cooking or personal care.

Qualifications

• Can build rapport and communicate clearly.
• Organised, reliable, able to manage own workload.
• Confident using IT systems and following processes.
• Comfortable having honest conversations and setting boundaries.
• Experience in roles like Citizens Advice, welfare benefits, housing or tenancy management, customer service in vulnerable/complex situations.

Responsibilities

• Build positive, professional relationships with customers in temporary accommodation.
• Help customers understand licence conditions, manage rent and sustain accommodation.
• Complete admin tasks: grant/charity forms, lettings/relets/end-of-licence processes, repairs tracking, documenting conversations.
• Liaise with internal teams and partner agencies to support customers.
• Use IT systems to update records and manage caseload.
• Have constructive conversations to help customers move toward independence.

Skills

Communication

Organisation

IT systems

Boundary setting

Housing/benefits experience

Customer service

Job description

Location: Griffin Place, Aylesbury, HP19 8FE
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Shifts: Monday-Friday, 2.30pm-10.30pm
Closing Date:Sunday 29 November 2026

We’re looking forHousing Workers to support customers living in temporary accommodation at Griffin Place. This is a fixed-site role, based solely at Griffin Place — not a mobile position.

You’ll play a key part in helping customers manage their accommodation, understand their responsibilities, and prepare to move on to a settled home. It’s no 9 to 5 job – you’ll need to be flexible and ready to work with your customers, when it’s right for them

You’ll have a great profile in your community and you’ll identify and get to know various agencies, groups and businesses in the local area that might help your customers achieve what they want out of life. You’ll proactively make connections between customers and these organisations and you’ll use your coaching skills to help customers make these connections for themselves.

What you’ll be doing

• Building positive, professional relationships with customers living in temporary accommodation.
• Helping customers understand their licence conditions, manage their rent and sustain their accommodation.
• Completing key admin tasks, including:
  • Grant and charity support forms
  • Lettings, relets and end-of-licence processes
  • Raising and tracking repairs
  • Accurate documentation of conversations and actions
  • Liaising with internal teams and partner agencies
• Using IT systems confidently to update records and manage your caseload.
• Having clear, constructive conversations that help customers make informed choices and move towards independence.

This role does not involve support‑worker tasks such as cooking, cleaning or personal care.

Who we’re looking for

Someone who:

• Can build rapport and communicate clearly.
• Is organised, reliable and able to manage their own workload.
• Is confident using IT systems and following processes.
• Is comfortable having honest conversations and setting boundaries.
• Has experience in roles like - though not exclusively:
  • Citizens Advice / advice services
  • Income maximisation or welfare benefits
  • Housing or tenancy management
  • Customer service involving vulnerable or complex situations
  • Charities, community organisations or case management roles

About Bromford

By joining Bromford (part of Bromford Flagship LiveWest), you’ll be part of a leading housing provider committed to creating communities where people feel secure and can thrive.

What we offer

Hybrid working, with the flexibility to work across our main locations and home

Occupational Health, mental health first aiders, menopause champions and annual health checks

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Generous holiday, occupational sick pay and paid family leave

Fully funded CIH qualification, if it’s a requirement of your role

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future‑ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.