Housing Bank Worker

Bromford Housing Group; Aylesbury; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Hybrid working

Occupational Health

24/7 virtual GP (Employee Assistance)

Annual health checks

Pension up to 10% employer

Job summary

Bromford Housing Group is seeking a part-time housing support worker to provide ad-hoc, housing-related help to vulnerable customers living in our schemes. You’ll work with Customer Coaches and cover shifts to meet demand, including evenings, nights and weekends.

This role focuses on safeguarding and practical housing support rather than personal care. Hybrid working available across our main locations and from home.

Qualifications

• Experience in social housing or support-related services.
• Confident using IT systems and following processes.
• Clear communication with customers, colleagues and partner agencies.
• Organised and reliable, able to manage own workload.
• Willingness to work shifts including evenings, weekends and nights.
• Ability to handle safeguarding concerns appropriately.

Responsibilities

• Deliver detailed and accurate handovers after shifts.
• Help maintain security and safety of buildings.
• Build positive relationships with customers.
• Use initiative to make informed decisions and respond to situations.
• Keep customer information clear, accurate and up to date.
• Handle safeguarding concerns appropriately.

Skills

Social housing experience

IT systems

Communication skills

Organization

Shift work

Decision making

Customer service

Vulnerable customers

Tools

CRM systems

Job description

This is a Bank worker , Part Time vacancy.

If you’re passionate about customer service, enjoy helping others and want to make a real difference to people’s lives, you belong at Bromford.

This bank role is ideal if you have flexibility in your week (days, evenings, nights,and weekends) and can cover shifts (sometimes at short notice) for annual leave, sickness and general demand. There are lots of shifts available, including days, evenings, nights and weekends.

At Griffin Place, we work alongside Buckinghamshire Council to deliver a 24/7 housing service that supports homeless individuals and families to achieve a better quality of life. It’s a fast‑paced, ever‑changing environment where no two days are the same — and your actions can have a real impact.

What you’ll do

You’ll provide ad‑hoc, housing‑related support to vulnerable customers living in our schemes. Working closely with our Customer Coaches, you will:

• Deliver detailed and accurate handovers after your shifts
• Help maintain the security and safety of our buildings
• Build positive relationships with customers
• Use your initiative to make informed decisions and respond to situations as they arise
• Keep customer information clear, accurate and up to date
• Handle and **el** se safeguarding concerns appropriately

This roledoes notinvolve support‑worker tasks such as cooking, cleaning or personal care.

What we’re looking for

Someone who:

• Has experience in social housing and/or support-related services
• Is well organised and confident using their own initiative to make decisions
• Communicates clearly with customers, colleagues and partner agencies
• Is resilient, adaptable and comfortable in a role where things change quickly
• Is organised, reliable and able to manage their own workload.
• Is confident using IT systems and following processes.
• Is comfortable having honest conversations and setting boundaries.
• Has experience in roles like - though not exclusively:
  • Citizens Advice / advice services
  • Income maximisation or welfare benefits
  • Housing or tenancy management
  • Customer service involving vulnerable or complex situations
  • Charities, community organisations or case management roles
• Is reliable and able to commit to shift work, including evenings, weekends and night shifts

By joining Bromford (part of BromfordFlagship LiveWest), you’ll be part of a leading housing provider delivering community-focused services across the Midlands and South West. We take a local approach backed by the scale and ambition of the wider group — all to help create communities where people feel secure, supported and able to thrive.

If you’ve worked as a support worker, young person’s support worker, residential support worker, specialist support worker, care worker, family or adult support worker — or something similar — we’d love to hear from you.

What we offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future‑ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values‑driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud \"Disability Confident\" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.