Housing Worker

Bromford; Aylesbury; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Pension up to 10%

Employee Assistance Programme

CIH qualification funded

Annual health checks

Job summary

Bromford in Aylesbury is hiring Housing Workers to support residents living in temporary accommodation at Griffin Place. This fixed-site role focuses on helping customers manage their accommodation, understand their responsibilities and move towards a settled home, with flexibility and person-centred coaching.

You will build professional relationships, assist with rent, licences, and admin tasks, and work with partner agencies to connect customers to the right support.

Qualifications

• Experience supporting customers in accommodation or housing settings.
• Ability to manage workload and meet deadlines.
• Comfortable using IT systems and following processes.
• Experience with welfare benefits or tenancy management is a plus.

Responsibilities

• Build positive relationships with residents in temporary accommodation.
• Help residents understand licence conditions, rent management and sustain their accommodation.
• Complete admin tasks including forms, lettings, repairs, and documentation.
• Move clients towards independence by coaching and facilitating connections with agencies.

Skills

Rapport building

Organisational skills

IT literacy

Clear communication

Boundary setting

Job description

Location: Griffin Place, Aylesbury, HP19 8FE

Contract: Permanent

Hours: Full-time, 37.5 hours per week

Shifts: Monday-Friday, 2.30pm–10.30pm

Closing Date: Sunday 29 November 2026

We’re looking for Housing Workers to support customers living in temporary accommodation at Griffin Place. This is a fixed‑site role, based solely at Griffin Place — not a mobile position. You’ll play a key part in helping customers manage their accommodation, understand their responsibilities, and prepare to move on to a settled home. It’s no 9 to 5 job – you’ll need to be flexible and ready to work with your customers, when it’s right for them. You’ll have a great profile in your community and you’ll identify and get to know various agencies, groups and businesses in the local area that might help your customers achieve what they want out of life. You’ll proactively make connections between customers and these organisations and you’ll use your coaching skills to help customers make these connections for themselves.

What You’ll Be Doing

• Building positive, professional relationships with customers living in temporary accommodation.
• Helping customers understand their licence conditions, manage their rent and sustain their accommodation.
• Completing key admin tasks, including:
  • Grant and charity support forms
  • Lettings, relets and end‑of‑licence processes
  • Raising and tracking repairs
  • Accurate documentation of conversations and actions
  • Liaising with internal teams and partner agencies
• Using IT systems confidently to update records and manage your caseload.
• Having clear, constructive conversations that help customers make informed choices and move towards independence.

This role does not involve support‑worker tasks such as cooking, cleaning or personal care.

Who we’re looking for

• Can build rapport and communicate clearly.
• Is organised, reliable and able to manage their own workload.
• Is confident using IT systems and following processes.
• Is comfortable having honest conversations and setting boundaries.
• Has experience in roles like - though not exclusively:
  • Citizens Advice / advice services
  • Income maximisation or welfare benefits
  • Housing or tenancy management
  • Customer service involving vulnerable or complex situations
  • Charities, community organisations or case management roles

About Bromford

By joining Bromford (part of Bromford Flagship LiveWest), you’ll be part of a leading housing provider committed to creating communities where people feel secure and can thrive.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

What We Offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role