Concierge - evenings

Residential Management Group (RMG); Slough; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

25 days holiday

Health cashback plan

Pension scheme

Job summary

Residential Management Group (RMG) is seeking an Evening Concierge for Horlicks Quarter in Slough. You will be the first face residents see, delivering excellent service while keeping the building safe and welcoming.

The role is part-time, 7pm-12am, with a 4 on/4 off rotation, and involves CCTV monitoring, visitor management, and key control. The successful candidate will excel in customer service, maintain high standards, and handle sensitive situations with discretion.

Qualifications

• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organisational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Provide a warm, professional welcome to residents and guests.
• Conduct regular building checks and keep communal areas clean and secure.
• Handle queries, complaints, and emergencies with calm and courtesy.
• Monitor CCTV and manage visitor access.
• Manage deliveries and post according to procedures.
• Issue and log keys responsibly.
• Address cleaning and maintenance issues proactively.
• Ensure bikes are stored correctly and warn about unattended bikes.

Skills

Customer service

Communication

Calm under pressure

Organisation

Punctuality

Initiative

Handling complaints

Job description

Residential Management Group (RMG) is amarket‑leadingProperty Management Company.

We're looking for a professional and personable Evening Concierge to join our team at Horlicks Quarter in Slough. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.

This is a part‑time role, working 7pm-12pm on 4 days on, 4 days off basis.

What You'll Be Doing

• Providing a warm, professional welcome to all residents and guests
• Conducting regular building checks and ensuring communal areas are clean and secure
• Handling queries, complaints, and emergencies with calm and courtesy
• Monitoring CCTV and managing visitor access
• Managing deliveries and post in line with company procedures
• Issuing and logging keys responsibly
• Proactively addressing cleaning and maintenance issues
• Ensuring bikes are stored correctly and issuing warnings for unattended ones

What We're Looking For

• Excellent customer service and communication skills
• Calm, courteous, and professional under pressure
• Strong organisational skills and attention to detail
• Honest, reliable, punctual, and well‑presented
• Able to use initiative and prioritise workload
• Confident handling complaints and difficult situations

Desirable Extras

• Experience with a reputable, market-leading developer
• SIA, door, and/or CCTV qualification
• Membership of a relevant professional association
• Experience supportingHealth & Safetyadministration or hazard reporting processes.

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 25 days holiday
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care,physiotherapyand GP Charges - plus more! (all to agenerous, fixedamount), plus 24/7 access to remote GP Services)
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.