Night Concierge & Operations Lead (7-on/7-off)

Brook Street; Dornoch; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Share of gratuities

33 days annual leave pro-rata

Auto enrolment pension scheme

Occupational sick pay

Family friendly support

Life assurance cover

Wellbeing platforms access

Cycle to work and tech scheme

Free meals on shift

Staff gym access

Team events

Job summary

Brook Street is seeking a Night Porter for a hospitality setting to support the night team, ensuring security and smooth operations while delivering discreet guest service. You will manage the switchboard after hours and maintain overnight presentation across public areas.

The role requires reliability, excellent guest service, calmness under pressure, and the flexibility to work 7 nights on / 7 nights off, including weekends and public holidays.

Qualifications

• Reliable and dependable approach, able to work independently at night.
• Strong commitment to guest service with a warm, professional manner.
• Remain calm and composed under pressure, respond confidently to guest needs.
• High attention to detail to maintain presentation, cleanliness, security and service.
• Discretion when dealing with guests and colleagues.
• Clear and effective communication with colleagues and managers.
• Willingness to support different departments and learn.
• Professional and polished manner reflecting high standards.
• Flexible to work 7 nights on / 7 nights off, including weekends and holidays.

Responsibilities

• Support the Night Supervisor and Night Manager with the safe, secure and smooth running of the Club during the night.
• Carry out regular security and fire safety checks in line with Club procedures.
• Provide discreet, warm service to members and guests and support Food & Beverage, Housekeeping, Maintenance and Transport.
• Take responsibility for the switchboard after the late Receptionist finishes.
• Maintain overnight presentation and ambience, ensuring public areas and facilities meet high standards.
• Complete routine checks of guest and external areas.
• Support the Transport team with staff transport.
• Undertake general cleaning and tidying in staff and office areas.
• Assist with overnight financial procedures, reconciliations and accounting spreadsheets.
• Report guest, maintenance or operational issues promptly.
• Participate in training and support development of colleagues.
• Undertake any other duties to support the establishment.

Skills

Reliability

Guest service

Attention to detail

Calm under pressure

Numeracy

Team player

Job description

Brook Street is seeking a Night Porter for a hospitality setting to support the night team, ensuring security and smooth operations while delivering discreet guest service. You will manage the switchboard after hours and maintain overnight presentation across public areas.

The role requires reliability, excellent guest service, calmness under pressure, and the flexibility to work 7 nights on / 7 nights off, including weekends and public holidays.