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Brook Street; Dornoch; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

33 days annual leave pro-rata

Auto enrolment pension scheme

Family friendly support

Life assurance cover

Wellbeing platform access

Cycle to work scheme

Free meals on shift

Staff gym access

Team events

Job summary

Brook Street NMR is recruiting a Night Porter for a hospitality setting. You will support the Night Supervisor and Manager, perform security and safety checks, and provide a discreet, professional guest service overnight.

Responsibilities include switchboard duties, maintaining ambience, housekeeping support, and assisting with transport and financial tasks. You should stay calm under pressure, communicate clearly, and be flexible to cover 7 nights on/7 nights off, including weekends and

Qualifications

• Reliable and dependable, able to work independently overnight.
• Committed to guest service with a warm, professional manner.
• Remain calm and composed under pressure handling guest needs.
• Strong attention to detail for presentation, cleanliness, security.
• Discreet when dealing with guests and colleagues.
• Clear, effective communication and teamwork.

Responsibilities

• Support the Night Supervisor and Night Manager with the safe, secure and smooth running of the Club throughout the night.
• Carry out regular security and fire safety checks in line with Club procedures.
• Provide a warm, professional and discreet service to members and guests, supporting departments including Food & Beverage, Housekeeping, Maintenance and Transport.
• Take responsibility for the switchboard once the late Receptionist has finished, handling calls and enquiries efficiently and professionally.
• Maintain the presentation and ambience of the establishment overnight, ensuring public areas and facilities are presented to high standards.
• Complete routine checks of guest areas and external areas, and assist with overnight transport.
• Complete general cleaning and tidying duties in staff and office areas as required.
• Assist with overnight financial and administrative procedures, including reconciliations and POS reports.

Skills

Reliability

Guest service

Calm under pressure

Attention to detail

Discretion

Communication

Teamwork

Numeracy

Willingness to learn

Tools

POS reporting

POS systems

Job description

NIGHT PORTER (Hospitality Setting) Permanent

About the Role

As a Night Porter, you will:

• Support the Night Supervisor and Night Manager with the safe, secure and smooth running of the Club throughout the night.
• Carry out regular security and fire safety checks in line with Club procedures, remaining alert and attentive at all times.
• Provide a warm, professional and discreet service to members and guests, responding to requests and supporting departments including Food & Beverage, Housekeeping, Maintenance and Transport.
• Take responsibility for the switchboard once the late Receptionist has finished, handling calls and enquiries efficiently and professionally.
• Maintain the presentation and ambience of the establishment overnight, ensuring public areas, fireplaces, lighting and guest facilities are presented to high standards.
• Complete routine checks of guest areas and external areas, .
• Support the Transport team with the staff transport.
• Complete general cleaning and tidying duties in staff and office areas as required.
• Assist with overnight financial and administrative procedures, including reconciliations, POS reports and accounting spreadsheets, reporting any discrepancies to the relevant manager.
• Communicate effectively with colleagues and managers, ensuring any guest, maintenance, housekeeping or operational issues are reported promptly.
• Participate in training and support the development of new colleagues.
• Undertake any other reasonable duties as required to support the smooth running of the establishment.

About You

You will bring:

• A reliable and dependable approach, with the ability to work independently and remain alert and focused throughout the night.
• A genuine commitment to guest service, with a warm, helpful and professional manner.
• The ability to remain calm and composed under pressure, responding confidently to guest needs and unexpected situations.
• Strong attention to detail, with pride in maintaining high standards of presentation, cleanliness, security and service.
• A responsible and trustworthy nature, with discretion when dealing with guests and colleagues.
• Clear and effective communication skills, with the ability to work well with colleagues and managers.
• A flexible and positive approach, with a willingness to support different departments and assist wherever needed.
• Good numeracy and administrative skills, with confidence working with figures, systems and overnight financial procedures.
• A willingness to learn and develop, taking an active approach to training and supporting colleagues.
• A professional and polished manner, reflecting high standards..
• The flexibility and commitment to work a 7 nights on / 7 nights off shift pattern, including weekends and public holidays as required.
• Share of gratuities
• 33 days annual leave pro-rata
• Auto enrolment pension scheme
• Family friendly support
• Life assurance cover
• Access to wellbeing platforms providing support on nutrition, exercise, health, finances, legal support and more
• Cycle to work and tech scheme
• Free meals on shift
• Complimentary use of staff gym
• Team events

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.