Night Concierge & Guest Security Specialist

Brightstar Hospitality Management; Sheffield; On-site; GBP 20,000 - 24,000; Full time

Job summary

Brightstar Hospitality Management in the United Kingdom is seeking a Night Porter to be the reassuring overnight presence, welcoming guests and supporting their stay. You’ll manage late check-ins and conduct security rounds, attending to guest requests and ensuring the lobby remains clean and presentable throughout the night.

As the night shift team member, you will uphold Brightstar’s values by delivering calm, dependable service, maintain safety, and assist both guests and day staff as needed.

Qualifications

• Overnight guest service delivered with warmth and professionalism.
• Ability to handle late check-ins and guest requests calmly.
• Maintain security and cleanliness of lobby and public areas overnight.

Responsibilities

• Greet guests arriving or departing overnight with care.
• Handle guest requests, bookings, or queries during the night shift.
• Communicate with day staff to hand over information.
• Provide assistance with luggage and room access.
• Record incidents accurately for management follow-up.
• Follow fire safety and emergency protocols.
• Maintain lobby and public areas to standard.

Job description

Brightstar Hospitality Management in the United Kingdom is seeking a Night Porter to be the reassuring overnight presence, welcoming guests and supporting their stay. You’ll manage late check-ins and conduct security rounds, attending to guest requests and ensuring the lobby remains clean and presentable throughout the night.

As the night shift team member, you will uphold Brightstar’s values by delivering calm, dependable service, maintain safety, and assist both guests and day staff as needed.