Night Porter

Brook Street; Dornoch; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Share of gratuities

33 days annual leave pro-rata

Auto enrolment pension scheme

Occupational sick pay

Family friendly support

Life assurance cover

Wellbeing platforms access

Cycle to work and tech scheme

Free meals on shift

Staff gym access

Team events

Job summary

Brook Street is seeking a Night Porter for a hospitality setting to support the night team, ensuring security and smooth operations while delivering discreet guest service. You will manage the switchboard after hours and maintain overnight presentation across public areas.

The role requires reliability, excellent guest service, calmness under pressure, and the flexibility to work 7 nights on / 7 nights off, including weekends and public holidays.

Qualifications

• Reliable and dependable approach, able to work independently at night.
• Strong commitment to guest service with a warm, professional manner.
• Remain calm and composed under pressure, respond confidently to guest needs.
• High attention to detail to maintain presentation, cleanliness, security and service.
• Discretion when dealing with guests and colleagues.
• Clear and effective communication with colleagues and managers.
• Willingness to support different departments and learn.
• Professional and polished manner reflecting high standards.
• Flexible to work 7 nights on / 7 nights off, including weekends and holidays.

Responsibilities

• Support the Night Supervisor and Night Manager with the safe, secure and smooth running of the Club during the night.
• Carry out regular security and fire safety checks in line with Club procedures.
• Provide discreet, warm service to members and guests and support Food & Beverage, Housekeeping, Maintenance and Transport.
• Take responsibility for the switchboard after the late Receptionist finishes.
• Maintain overnight presentation and ambience, ensuring public areas and facilities meet high standards.
• Complete routine checks of guest and external areas.
• Support the Transport team with staff transport.
• Undertake general cleaning and tidying in staff and office areas.
• Assist with overnight financial procedures, reconciliations and accounting spreadsheets.
• Report guest, maintenance or operational issues promptly.
• Participate in training and support development of colleagues.
• Undertake any other duties to support the establishment.

Skills

Reliability

Guest service

Attention to detail

Calm under pressure

Numeracy

Team player

Job description

NIGHT PORTER (Hospitality Setting) Permanent About the Role

As a Night Porter, you will:

• Support the Night Supervisor and Night Manager with the safe, secure and smooth running of the Club throughout the night.
• Carry out regular security and fire safety checks in line with Club procedures, remaining alert and attentive at all times.
• Provide a warm, professional and discreet service to members and guests, responding to requests and supporting departments including Food & Beverage, Housekeeping, Maintenance and Transport.
• Take responsibility for the switchboard once the late Receptionist has finished, handling calls and enquiries efficiently and professionally.
• Maintain the presentation and ambience of the establishment overnight, ensuring public areas, fireplaces, lighting and guest facilities are presented to high standards.
• Complete routine checks of guest areas and external areas, .
• Support the Transport team with the staff transport.
• Complete general cleaning and tidying duties in staff and office areas as required.
• Assist with overnight financial and administrative procedures, including reconciliations, POS reports and accounting spreadsheets, reporting any discrepancies to the relevant manager.
• Communicate effectively with colleagues and managers, ensuring any guest, maintenance, housekeeping or operational issues are reported promptly.
• Participate in training and support the development of new colleagues.
• Undertake any other reasonable duties as required to support the smooth running of the establishment.

About You

You will bring:

• A reliable and dependable approach, with the ability to work independently and remain alert and focused throughout the night.
• A genuine commitment to guest service, with a warm, helpful and professional manner.
• The ability to remain calm and composed under pressure, responding confidently to guest needs and unexpected situations.
• Strong attention to detail, with pride in maintaining high standards of presentation, cleanliness, security and service.
• A responsible and trustworthy nature, with discretion when dealing with guests and colleagues.
• Clear and effective communication skills, with the ability to work well with colleagues and managers.
• A flexible and positive approach, with a willingness to support different departments and assist wherever needed.
• Good numeracy and administrative skills, with confidence working with figures, systems and overnight financial procedures.
• A willingness to learn and develop, taking an active approach to training and supporting colleagues.
• A professional and polished manner, reflecting high standards..
• The flexibility and commitment to work a 7 nights on / 7 nights off shift pattern, including weekends and public holidays as required.

Benefits

• Share of gratuities
• 33 days annual leave pro-rata
• Auto enrolment pension scheme
• Occupational sick pay
• Family friendly support
• Life assurance cover
• Access to wellbeing platforms providing support on nutrition, exercise, health, finances, legal support and more
• Cycle to work and tech scheme
• Free meals on shift
• Complimentary use of staff gym
• Team events