Night Concierge

Single Homeless Project; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary increase after probation

37.5h week with flexible hours

25 days annual leave

Pension scheme 5%

Health cash plan

Training programme

Job summary

Single Homeless Project in Islington is seeking a Night Concierge on a full-time, permanent basis. You will be the night-time point of contact, help maintain safety, manage access to buildings and respond to emergencies, reporting concerns to the out-of-hours team.

You will work the night shift from 22:00 to 08:15, with a focus on creating a safe, welcoming environment for residents, while following SHP policies and procedures.

Qualifications

• A mature and non-judgemental attitude to working with a client group that may present challenging behaviour.
• A basic understanding of the often complex issues likely to be presented by the vulnerable people who use SHP services.
• The confidence to challenge appropriately, and the ability to use initiative and make reasoned and quick decisions within SHP’s policy and procedural framework.
• An understanding of Health and Safety at work and the likely issues to occur in a residential building.
• Good customer care skills, honesty, punctuality, integrity and ability to work alone without direct supervision.
• An ability to be self-servicing in the use of the computer to create notes and logs and to send and receive emails.

Responsibilities

• Be the night-time point of contact, managing access to buildings and responding to emergencies.
• Carry out essential safety checks and report concerns to the out-of-hours team.
• Provide a calm, reassuring presence and support for residents throughout the shift.
• Work with temporary staff under direction when needed and ensure tasks are completed smoothly.
• Operate within SHP’s policies to maintain a safe and welcoming environment.

Job description

Single Homeless Project has an opportunity for a Night Concierge to join our experienced and committed teams based in Islington. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary fixed at £28,860 per annum (Pro rata).

Please ensure you read the below overview and requirements for this employment opportunity completely.

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

About The Night Concierge Role

As a Night Concierge in our Milton House (Islington) accommodation service, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives. You’ll be the first point of contact during the night, offering practical support and a calm, reassuring presence. From managing access to our buildings and responding to emergencies, to carrying out essential safety checks and reporting concerns, your work will directly contribute to the wellbeing and security of every person in the service. You'll be part of a wider team committed to making a real difference - every night.

This role puts you at the heart of vital, life changing work, including accommodating emergency placements and supporting clients who may be arriving at a critical moment in their journey. You'll take the lead in overnight client interactions, ensuring that tasks are handled smoothly, whether by you or temporary staff under your direction. With guidance from Single Homeless Projects (SHP’s) dedicated out-of-hours management team, you’ll never be without support - even when working solo.

Joining SHP is more than a job - it’s a powerful way to start or grow your career in the sector. You'll be part of a values-driven organisation where person-centred, psychologically informed approaches are central to everything we do. Through your work, you'll gain experience, confidence and insight that can open doors to a meaningful and rewarding future for staff and clients alike.

The working pattern for the role is Monday, Tuesday, Wednesday and Thursday 10pm - 08.15am.

About You

• A mature and non-judgemental attitude to working with a client group that may present challenging behaviour.
• A basic understanding of the often complex issues likely to be presented by the vulnerable people who use SHP services.
• The confidence to challenge appropriately, and the ability to use initiative and make reasoned and quick decisions within SHP’s policy and procedural framework.
• An understanding of Health and Safety at work and the likely issues to occur in a residential building.
• Good customer care skills, honesty, punctuality, integrity and ability to work alone without direct supervision.
• An ability to be self-servicing in the use of the computer to create notes and logs and to send and receive emails.

Our Attractive Benefits Package Includes

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited