Night Concierge: Luxury Wellness Host with Spa Perks

Ardencote; Stratford-on-Avon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Complimentary Spa Day

Spa facilities access

Employee Assistance Program

Pension scheme

Free Parking

Discounts on overnight stays and spa

Job summary

Ardencote Manor - Hiddenwell is seeking a Nights Concierge to deliver exceptional guest experiences in a luxury wellness retreat. The role involves night shifts with a focus on warm welcome, smooth check-ins/outs, and accurate reservations, ensuring guests feel valued and eager to return.

You'll promote spa and hotel packages, assist with enquiries, and support various administrative duties. Training is provided for spa/hotel operations knowledge, and benefits include spa access and pension.

Qualifications

• Excellent communication and interpersonal skills.
• Polite, professional, and guest-focused.
• Confident using booking systems and multitasking.
• Sales-minded with ability to promote services.
• Knowledge of spa and hotel operations a plus (training provided).

Responsibilities

• Welcoming guests with warmth and professionalism during check-in/out.
• Handling reservations, check-ins, and check-outs efficiently.
• Answering phone calls professionally and friendly.
• Providing information about the property and local attractions.
• Promoting spa and hotel packages and additional treatments.
• Supporting other administrative duties as required.

Skills

Excellent communication

Interpersonal skills

Guest-focused

Booking systems

Sales minded

Spa knowledge

Job description

Ardencote Manor - Hiddenwell is seeking a Nights Concierge to deliver exceptional guest experiences in a luxury wellness retreat. The role involves night shifts with a focus on warm welcome, smooth check-ins/outs, and accurate reservations, ensuring guests feel valued and eager to return.

You'll promote spa and hotel packages, assist with enquiries, and support various administrative duties. Training is provided for spa/hotel operations knowledge, and benefits include spa access and pension.