Night Concierge & Guest Services Lead

The Celtic Collection; Llanwern; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Career development training

Discounts on food & beverage and hotel

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Staff appreciation events

Monthly and end-of-year awards

Job summary

Coldra Court Hotel, part of The Celtic Collection, is seeking a Night Porter to welcome guests overnight and respond to requests with a friendly, professional approach.

You will help with luggage, room service, and perform safety checks, ensuring public spaces remain clean and secure while the night team delivers a seamless experience.

Training will be provided, and benefits include career development opportunities and staff discounts.

Qualifications

• Previous hospitality or night porter experience preferred but training is provided.
• Able to work independently during night shifts.
• Strong communication and guest-service oriented attitude.
• Good knowledge of the local area is a plus.

Responsibilities

• Overnight duty: deliver a warm, professional reception and assist guests.
• Conduct regular floor walks, fire safety checks, and maintain public areas.
• Assist with room service, luggage handling, and guest enquiries.
• Support the Night Manager with operational duties and ensuring security overnight.
• Complete the night porter checklist and tidy meeting spaces and storerooms.

Skills

Customer service

Communication

Independent work

Job description

Coldra Court Hotel, part of The Celtic Collection, is seeking a Night Porter to welcome guests overnight and respond to requests with a friendly, professional approach.

You will help with luggage, room service, and perform safety checks, ensuring public spaces remain clean and secure while the night team delivers a seamless experience.

Training will be provided, and benefits include career development opportunities and staff discounts.