Night Porter — Hospitality Hero (Overnight)

The Celtic Collection; Newport; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Career development training from day 1

Discounts on food & beverage and hotel

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Staff social club and events

Job summary

The Celtic Collection is seeking a Night Porter at Coldra Court Hotel in Newport. The role is permanent, based in the Front Office, and involves night shifts with a 37.5 hour week. The hourly rate is £12.98, reflecting entry-level to mid-level hospitality duties and a strong guest-service focus.

You will deliver a warm welcome, assist guests with requests such as room service and luggage, perform safety checks, and support the Night Manager to keep the hotel secure and guest-centric overnight.

Qualifications

• Friendly, approachable personality suitable for hospitality.
• Proactive attitude and ability to work independently night shifts.
• Strong communication skills and willingness to go the extra mile for guests.
• Knowledge of local area and attractions is a bonus.

Responsibilities

• Delivering a warm and professional welcome to guests arriving or departing during the night.
• Assisting with guest requests, including room service, luggage handling, and general enquiries.
• Conducting regular floor walks, fire safety checks, and maintaining cleanliness/presentation of public areas.
• Supporting the Night Manager with operations and ensuring the hotel remains secure and guest-focused overnight.
• Completing the night porter checklist and keeping meeting spaces and storerooms tidy.

Skills

Friendly personality

Proactive attitude

Good communication

Local knowledge

Hospitality experience (desirable)

Job description

The Celtic Collection is seeking a Night Porter at Coldra Court Hotel in Newport. The role is permanent, based in the Front Office, and involves night shifts with a 37.5 hour week. The hourly rate is £12.98, reflecting entry-level to mid-level hospitality duties and a strong guest-service focus.

You will deliver a warm welcome, assist guests with requests such as room service and luggage, perform safety checks, and support the Night Manager to keep the hotel secure and guest-centric overnight.