Night Concierge & Guest Services Specialist

Richmond Harbour Hotel; Frimley Green; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Career progression

Internal promotions

Hotel stay discounts

F&B discounts

Benefits platform

Employee support

Uniform provided

Meals on duty

Résumé du poste

Harbour Hotels, a collection of prestigious hotels across the UK, is seeking a Night Porter to support the Night Manager and care for guests during the night. The role requires a sound knowledge of Front Office procedures with Opera experience and a proactive, service-focused attitude.

The position offers clear progression opportunities, on-the-job training, meals on duty, and staff discounts across Harbour Hotels properties.

Qualifications

• Sound knowledge of Front Office procedures, ideally with Opera experience and ability to handle check-in and check-out.
• Experience in hotel night operations with a customer-service focus and enthusiasm for service excellence.

Responsabilités

• Support the Night Manager in looking after guests and the hotel overnight.
• Assist with overnight check-in/check-out and front-desk procedures as required.

Connaissances

Night porter experience

Customer service

Front office procedures

Opera PMS

Outils

Opera PMS

Description du poste

Harbour Hotels, a collection of prestigious hotels across the UK, is seeking a Night Porter to support the Night Manager and care for guests during the night. The role requires a sound knowledge of Front Office procedures with Opera experience and a proactive, service-focused attitude.

The position offers clear progression opportunities, on-the-job training, meals on duty, and staff discounts across Harbour Hotels properties.