Night Concierge & Guest Experience Lead

Focus Hotels Management Limited; Southam CP; Sur place; GBP 17 000 - 21 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Training & development

28 days holiday

Pension

Discounted room rates

Incentives

Professional growth

Résumé du poste

The Polo Club Hotel, operated by Focus Hotels Management Limited, seeks a night guest services professional to provide a warm welcome and ensure the hotel is safe and presented for morning guests. You will perform night-time duties including floor safety checks, handling guest requests, checking in/out using the PMS, and upholding alcohol licensing rules, with a focus on proactive service and teamwork.

This role requires independence, reliability, and flexibility to work night shifts, weekends,

Qualifications

• Must have worked in a hotel or accommodation services business.
• Able to work in a fast-paced environment.
• Able to work independently and stay self-motivated.
• Flexibility to work night shifts including weekends.

Responsabilités

• Establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
• Ensure all revenue is correctly charged and monies & keys are all securely kept at all times.
• Carry out timely and efficient morning call service as required.
• Order newspapers and deliver where necessary.
• Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
• Service of drinks and light refreshments during the night according to guest requests.
• Ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
• To be able to check in/check out guests using the PMS system.
• To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
• Preparation of conference/board rooms as per function sheets and company brand standards.
• Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site.
• Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
• To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable)
• Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager.

Description du poste

The Polo Club Hotel, operated by Focus Hotels Management Limited, seeks a night guest services professional to provide a warm welcome and ensure the hotel is safe and presented for morning guests. You will perform night-time duties including floor safety checks, handling guest requests, checking in/out using the PMS, and upholding alcohol licensing rules, with a focus on proactive service and teamwork.

This role requires independence, reliability, and flexibility to work night shifts, weekends,