Night Concierge & Guest Experience Champion

Dorset Square Hotel - Concierge; Greater London; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Health cash plan

Complimentary meals on shift

Flexible scheduling

Paid overtime for Bank Holidays

Enhanced holiday allowance

Ongoing training and English lessons

Refer a friend bonus

Job summary

Dorset Square Hotel in London’s Marylebone district seeks a Night Porter to uphold the highest standards of hospitality during the night. You will manage the concierge desk, assist guests with arrivals and requests, and coordinate with team members to ensure seamless overnight service.

This role emphasizes warmth, efficiency, and independent operation, with a strong focus on guest satisfaction and smooth night-time operations.

Qualifications

• Customer service focus and professionalism.
• Ability to handle late-evening guest requests with care.
• Strong communication with guests and team members.
• Willingness to work independently or as part of a team during night shifts.

Responsibilities

• Manage concierge desk during night hours.
• Assist guests with luggage and calls, ensuring smooth service.
• Support late arrivals with check-in/check-out and guest requests.

Skills

Guest service

Night shift operations

Multitasking

Teamwork

Job description

Dorset Square Hotel in London’s Marylebone district seeks a Night Porter to uphold the highest standards of hospitality during the night. You will manage the concierge desk, assist guests with arrivals and requests, and coordinate with team members to ensure seamless overnight service.

This role emphasizes warmth, efficiency, and independent operation, with a strong focus on guest satisfaction and smooth night-time operations.