Night Porter

Focus Hotels Management Limited

Southam CP

On-site

GBP 17,000 - 21,000

Full time

4 days ago

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Benefits offered by this job

Competitive salary

Training & development

28 days holiday

Pension

Discounted room rates

Incentives

Professional growth

Job summary

The Polo Club Hotel, operated by Focus Hotels Management Limited, seeks a night guest services professional to provide a warm welcome and ensure the hotel is safe and presented for morning guests. You will perform night-time duties including floor safety checks, handling guest requests, checking in/out using the PMS, and upholding alcohol licensing rules, with a focus on proactive service and teamwork.

This role requires independence, reliability, and flexibility to work night shifts, weekends,

Qualifications

Must have worked in a hotel or accommodation services business.
Able to work in a fast-paced environment.
Able to work independently and stay self-motivated.
Flexibility to work night shifts including weekends.

Responsibilities

Establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
Ensure all revenue is correctly charged and monies & keys are all securely kept at all times.
Carry out timely and efficient morning call service as required.
Order newspapers and deliver where necessary.
Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
Service of drinks and light refreshments during the night according to guest requests.
Ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
To be able to check in/check out guests using the PMS system.
To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
Preparation of conference/board rooms as per function sheets and company brand standards.
Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site.
Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable)
Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager.

Job description

Who are we

Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.

Role Responsibilities

You’ll be the first impression providing guests and visitors with a warm welcome and great service whilst ensuring the hotel is kept safe and secure overnight. You will have a forward-thinking approach and be a team player, going the extra mile to ensure the hotel is perfectly presented ready for our guests in the morning.

To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
Ensure all revenue is correctly charged and monies & keys are all securely kept at all times.
Carry out timely and efficient morning call service as required.
Order newspapers and deliver where necessary.
Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
Service of drinks and light refreshments during the night according to guest requests.
To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
To be able to check in/check out guests using the PMS system.
To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
Preparation of conference/board rooms as per function sheets and company brand standards.
Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty
Manager or Senior Manager on site.
Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable)
Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager.

Key Requirements

To have worked in a hotel or accommodation services business.
To be able to work in a fast-paced environment and to enjoy it
To be able to work independently, being self-motivated to complete the tasks.
Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.

Benefits