Night Concierge & Guest Experience Lead

Dorset Square; City of Westminster; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Health cash plan

Complimentary meals on shift

Flexible scheduling

Paid overtime for Bank Holidays

Enhanced holiday allowance

Ongoing training

Refer a friend bonus

Stream app access

Staff discounts

Cinema discounts

Job summary

Firmdale Hotels at Dorset Square Hotel in Marylebone invites you to join as a Night Porter. You will man the concierge desk during night hours, assist guests, handle calls, luggage, and guest requests with warmth and professionalism, and ensure smooth night-time operations.

You will welcome late arrivals, oversee check-in and check-out, and contribute to a seamless guest experience while upholding the brand's legendary hospitality.

Job description

Firmdale Hotels at Dorset Square Hotel in Marylebone invites you to join as a Night Porter. You will man the concierge desk during night hours, assist guests, handle calls, luggage, and guest requests with warmth and professionalism, and ensure smooth night-time operations.

You will welcome late arrivals, oversee check-in and check-out, and contribute to a seamless guest experience while upholding the brand's legendary hospitality.