Night Concierge & Guest Services Specialist

Firmdale Hotels; Greater London; Hybrid; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

4 days on 4 days off rotation

Health cash plan

Complimentary meals on shift

Paid overtime for Bank Holidays

Enhanced holiday allowance based on to

Training and English lessons

Refer a friend bonus

Staff discounts

Cycle to work scheme

Season ticket loan

Zusammenfassung

Firmdale Hotels’ Number Sixteen Hotel in South Kensington is seeking a Night Porter to guard the concierge desk and help guests after dark. You will manage calls, assist with luggage, support check-ins and check-outs, and ensure a seamless, welcoming experience for every guest.

The role emphasizes independent night-shift work within a collaborative team, with a strong focus on outstanding service, attention to detail, and efficient coordination of tasks to maintain the hotel’s high standards.

Qualifikationen

• Attention to detail to ensure flawless guest interactions.
• Genuine passion for delivering outstanding customer service.
• Strong organisational and communication skills for coordinating tasks.

Aufgaben

• Manage the concierge desk during night hours and field guest inquiries.
• Handle incoming calls promptly and professionally.
• Assist guests with luggage and support smooth arrivals/departures.
• Support check-ins and check-outs with accuracy and efficiency.
• Maintain high service standards and collaborate with the team when needed.

Jobbeschreibung

Firmdale Hotels’ Number Sixteen Hotel in South Kensington is seeking a Night Porter to guard the concierge desk and help guests after dark. You will manage calls, assist with luggage, support check-ins and check-outs, and ensure a seamless, welcoming experience for every guest.

The role emphasizes independent night-shift work within a collaborative team, with a strong focus on outstanding service, attention to detail, and efficient coordination of tasks to maintain the hotel’s high standards.