Night Concierge & Guest Experience Lead

Springfield Inn; Lowdham CP; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible shifts

Dining discounts

Wagestream

Free shares

Pension

28 days holiday

Employee helpline

Job summary

M&B in Lowdham, England is hiring an overnight Night Porter to welcome guests, check in late arrivals and walk-ins, and help with front-of-house tasks.

You'll ensure guest comfort, safety and security, assist with breakfast setup and room preparation for the next day, answer calls, and handle guest inquiries with professionalism.

This role suits someone who works well independently, communicates clearly, and enjoys being part of a friendly team in a fast-paced hospitality environment.

Qualifications

• Passionate about guest care.
• Comfortable working independently and lone working.
• Can-do attitude.
• Professionalism under pressure.
• Great eye for detail.
• Enjoys and wants to be an active member of a team.
• Excellent verbal communication.
• An understanding of what excellent guest service looks like.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

Skills

Guest care

Independent working

Can-do attitude

Professional under pressure

Eye for detail

Team player

Verbal communication

Guest service

Job description

M&B in Lowdham, England is hiring an overnight Night Porter to welcome guests, check in late arrivals and walk-ins, and help with front-of-house tasks.

You'll ensure guest comfort, safety and security, assist with breakfast setup and room preparation for the next day, answer calls, and handle guest inquiries with professionalism.

This role suits someone who works well independently, communicates clearly, and enjoys being part of a friendly team in a fast-paced hospitality environment.