Night Porter

Dorset Square Hotel - Concierge; Greater London; Vor Ort; GBP 21.000 - 29.000; Vollzeit

Benefits dieser Stelle

Health cash plan

Complimentary meals on shift

Flexible scheduling

Paid overtime for Bank Holidays

Enhanced holiday allowance

Ongoing training and English lessons

Refer a friend bonus

Zusammenfassung

Dorset Square Hotel in London’s Marylebone district seeks a Night Porter to uphold the highest standards of hospitality during the night. You will manage the concierge desk, assist guests with arrivals and requests, and coordinate with team members to ensure seamless overnight service.

This role emphasizes warmth, efficiency, and independent operation, with a strong focus on guest satisfaction and smooth night-time operations.

Qualifikationen

• Customer service focus and professionalism.
• Ability to handle late-evening guest requests with care.
• Strong communication with guests and team members.
• Willingness to work independently or as part of a team during night shifts.

Aufgaben

• Manage concierge desk during night hours.
• Assist guests with luggage and calls, ensuring smooth service.
• Support late arrivals with check-in/check-out and guest requests.

Kenntnisse

Guest service

Night shift operations

Multitasking

Teamwork

Jobbeschreibung

Are you ready to embark on an exciting journey in the heart of hospitality excellence? Firmdale Hotels invites passionate individuals to become part of our prestigious team at Dorset Square Hotel. As a Night Porter, you'll play a pivotal role in ensuring our guests receive the exceptional service they deserve, even in the tranquil hours of the night.

Responsibilities:

• Take the helm at our concierge desk during the serene hours of the evening, ensuring seamless operations in the absence of the wider team.
• Be the beacon of assistance for our guests, handling incoming calls, assisting with luggage, and promptly addressing guest requests with finesse and professionalism.
• Extend a warm welcome to late-arriving guests and facilitate smooth check-in and check-out processes, ensuring a seamless transition throughout the night.

What you Need:

• Demonstrate an unwavering commitment to perfection, ensuring every detail is meticulously attended to.
• Infuse every interaction with warmth and dedication, embodying our commitment to providing unparalleled service.
• Navigate through tasks effortlessly, balancing multiple responsibilities with ease and communicating effectively with both guests and team members.
• Thrive in a dynamic environment, whether working independently or collaboratively as part of a team, to ensure the highest standards are consistently met.

What We Offer:

• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Complimentary meals on shift
• Flexible scheduling without split shifts
• Paid overtime for working Bank Holidays
• Enhanced holiday allowance based on length of service
• Ongoing training, professional development, and fully funded English lessons
• Refer a friend bonus and earn over £500
• Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Dry cleaning service for uniform and discounted personal items
• Regular social events, team activities, and fitness sessions
• One paid volunteering day, every year
• Annual long service awards with rewards at key milestones
• Season ticket loan for convenient commuting
• Cycle to work scheme
• And much more!...

About Us

Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground. Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafés, restaurants and historic buildings.

At its heart is The Potting Shed, our much-loved bar and restaurant, which brings its own warmth and character to this already special address. There's a real sense of history and heritage to this place, and a warmth that comes from being where it all started. To work at Dorset Square is to be part of that story, and to help write the next chapter through the care and dedication you bring to every guest experience.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

• Sunday Times Best Places to Work 2024, 2025 & 2026
• One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Readers' Choice Awards, Condé Nast Traveller, 2025

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.