Night Concierge & Guest Experience Lead

The Ickworth; Bury St Edmunds; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Training and development

Birthday extra day off

EarlyPay

Cycle to work scheme

Help@Hand

Life Assurance Benefit

Enhanced Maternity/Paternity

Paid volunteering day

LFH Benefit Hub

50% off F&B and Spa

Discounted hotel stays

Job summary

The Ickworth is seeking a Night Porter to safeguard guests and manage night-time operations at this Suffolk retreat. You will check guests in/out during night hours, assist with enquiries, and maintain the hotel’s reception and public areas to the highest standards.

The role is permanent, 16 hours per week at £13.28 per hour plus generous service charge, with occasional holiday cover up to 40 hours/week. A flexible approach and calm, proactive service are essential.

Qualifications

• Previous experience in a similar role or hospitality background is preferred.
• Engaging personality with a passion for hospitality and great guest service.
• Ability to interact with all guests including children.
• Problem solvers who stay calm and find solutions in emergencies.
• Basic computer skills and accurate numeracy.
• Availability to work night shifts and weekends.

Responsibilities

• Oversee the running of the hotel from sundown to sunrise: safety, security and guest well-being.
• Guest assistance: check-ins, guest enquiries, ensuring comfort and satisfaction.
• Maintain brand standards of reception and public areas, keeping them tidy.
• Work as part of a team, delivering concierge-style guest experience.
• Understand health and safety and stay calm in challenging circumstances.

Skills

Hospitality experience

Guest service

Interpersonal skills

Night shifts

Weekend availability

Numeracy

Job description

The Ickworth is seeking a Night Porter to safeguard guests and manage night-time operations at this Suffolk retreat. You will check guests in/out during night hours, assist with enquiries, and maintain the hotel’s reception and public areas to the highest standards.

The role is permanent, 16 hours per week at £13.28 per hour plus generous service charge, with occasional holiday cover up to 40 hours/week. A flexible approach and calm, proactive service are essential.