Night Porter

The Ickworth; Bury St Edmunds; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Training and development

Birthday extra day off

EarlyPay

Cycle to work scheme

Help@Hand

Life Assurance Benefit

Enhanced Maternity/Paternity

Paid volunteering day

LFH Benefit Hub

50% off F&B and Spa

Discounted hotel stays

Job summary

The Ickworth is seeking a Night Porter to safeguard guests and manage night-time operations at this Suffolk retreat. You will check guests in/out during night hours, assist with enquiries, and maintain the hotel’s reception and public areas to the highest standards.

The role is permanent, 16 hours per week at £13.28 per hour plus generous service charge, with occasional holiday cover up to 40 hours/week. A flexible approach and calm, proactive service are essential.

Qualifications

• Previous experience in a similar role or hospitality background is preferred.
• Engaging personality with a passion for hospitality and great guest service.
• Ability to interact with all guests including children.
• Problem solvers who stay calm and find solutions in emergencies.
• Basic computer skills and accurate numeracy.
• Availability to work night shifts and weekends.

Responsibilities

• Oversee the running of the hotel from sundown to sunrise: safety, security and guest well-being.
• Guest assistance: check-ins, guest enquiries, ensuring comfort and satisfaction.
• Maintain brand standards of reception and public areas, keeping them tidy.
• Work as part of a team, delivering concierge-style guest experience.
• Understand health and safety and stay calm in challenging circumstances.

Skills

Hospitality experience

Guest service

Interpersonal skills

Night shifts

Weekend availability

Numeracy

Job description

Contract: Permanent
Salary: £13.28 per hour plus generous service charge and great benefits

The Ickworth, part of Luxury Family Hotels, is entering an exciting new chapter following its refurbishment. Join our team as a Night Porter and play your part in shaping the future of this much-loved Suffolk retreat.

Role overview: You will play a crucial role in ensuring the smooth operation of the hotel during the night hours. This position requires a responsible and proactive individual who is committed to maintaining the highest standards of service and security for our guests.

This is a permanent position at 16 hours per week, with an hourly rate of £13.28 per hour, plus generous service charge.

We are looking for someone with a flexible approach to working hours, as the role will require holiday cover on occasion of up to 40 hours (5 nights) per week.

Key Responsibilities

• Oversee the running of the hotel from sundown to sunrise: ensuring the safety, security, and well-being of all our lovely guests.
• Guest Assistance: Provide assistance to guests during the night, including check-ins, handling guest enquiries, and ensuring their comfort and satisfaction.
• Maintaining the brand standards of our reception and public areas: keeping areas tidy and presentable.
• Work as part of a motivated team: this is a hands‑on role managing the guest experience, giving concierge service.
• An understanding of health and safety: as well as the ability to keep calm in challenging circumstances.

To succeed in this role, we are looking for someone who has:

• Previous experience in a similar role or hospitality background is preferred.
• An engaging personality, with a passion for hospitality who can provide great service to our guests.
• The ability to interact and engage with all guests including children.
• Problem solvers - a person who can answer guest questions and looks for solutions, with the ability to handle emergency situations calmly and efficiently.
• Basic computer skills and accurate numeracy- along with honesty and good judgements.
• Availability to work night shifts and weekends.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

The Ickworth is entering a remarkable new era following an exciting refurbishment, thoughtfully designed to celebrate both its heritage and its future. Set within the breathtaking Suffolk countryside, this iconic hotel, surrounded by sweeping parkland and rich history, has been carefully refreshed to create even more memorable experiences for modern family escapes.
As a proud member of the Luxury Family Hotels collection, The Ickworth is dedicated to creating meaningful moments for every generation, combining warm hospitality, thoughtful touches, and spaces where families can truly reconnect and unwind.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.