Night Concierge & Guest Experience Lead

Recruit Genie; Stretton Baskerville; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Training & development

28 days holidays

Pension scheme

Discounted room rates

Incentives & rewards

Meals on duty

Job summary

Sketchley Grange Hotel & Spa is seeking a proactive Night Porter to greet guests and support overnight operations. You will ensure the hotel is presented and secure, assist with morning preparation, and perform safety checks while delivering friendly service.

The role requires experience in hotel or accommodation services, flexibility to work night shifts including weekends, and independent, self-motivated work ethos. Training and development are provided.

Qualifications

• To have worked in a hotel or accommodation services business.
• To be able to work in a fast-paced environment and to enjoy it
• To be able to work independently, being self-motivated to complete the tasks.
• Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.

Responsibilities

• Provide guests and staff with a friendly, helpful attitude and handle requests professionally.
• Ensure all revenue is correctly charged and keys are kept securely.
• Carry out timely and efficient morning call service as required.
• Check in/check out guests using the PMS system.
• Prepare conference/board rooms per function sheets and brand standards.
• Conduct floor safety checks and report incidents to the Duty Manager.
• Comply with Alcohol Licensing Laws (England and Scotland where applicable).
• Attend H&S, Fire and Food Safety Training as directed by your Line Manager.

Job description

Sketchley Grange Hotel & Spa is seeking a proactive Night Porter to greet guests and support overnight operations. You will ensure the hotel is presented and secure, assist with morning preparation, and perform safety checks while delivering friendly service.

The role requires experience in hotel or accommodation services, flexibility to work night shifts including weekends, and independent, self-motivated work ethos. Training and development are provided.