Night Concierge - Calm, Safe Housing Support

Career Choices Dewis Gyrfa Ltd; Wolverhampton; On-site; GBP 16,000 - 23,000; Part time

Job summary

Bromford Flagship LiveWest is seeking a Bank Night Concierge to join our team at Mallow Court, a supported housing scheme for customers living with longstanding mental health conditions. You'll be responsible for maintaining the safety, security and wellbeing overnight.

This role involves being an important point of contact for customers, emergency services and partner agencies, ensuring concerns are managed calmly and professionally.

Qualifications

• Excellent communication and people skills.
• Ability to build positive relationships with customers and partner agencies.
• Calm, resilient and confident in challenging situations.
• Able to de-escalate conflict and manage difficult conversations appropriately.
• Proactive approach to problem-solving and customer wellbeing.
• Can work independently whilst exercising sound judgement.
• Experience supporting vulnerable people, ideally within housing, health, social care or a similar environment.

Responsibilities

• Providing a visible and reassuring presence throughout the night.
• Supporting vulnerable customers in a professional and compassionate manner.
• Responding appropriately to incidents, welfare concerns and emergency situations.
• Liaising with crisis teams, emergency services and partner agencies when required.
• Building positive working relationships with customers and colleagues.
• Monitoring and managing communal areas, including the customer lounge.
• Undertaking hourly walk-arounds of the building and grounds.
• Maintaining accurate records, handovers and incident reports.
• Working closely with the Housing Enabler to ensure customers receive appropriate support.

Skills

Communication skills

Relationship building

Calm under pressure

De-escalation

Problem solving

Independent worker

Vulnerable people support experience

Job description

Bromford Flagship LiveWest is seeking a Bank Night Concierge to join our team at Mallow Court, a supported housing scheme for customers living with longstanding mental health conditions. You'll be responsible for maintaining the safety, security and wellbeing overnight.

This role involves being an important point of contact for customers, emergency services and partner agencies, ensuring concerns are managed calmly and professionally.