Waking Night Concierge - Calm, Compassionate Support

Sanctuary Group; Haverhill; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave arrangements

Annual leave and pension

Flexible working options

Job summary

Sanctuary Group at The Limes, Haverhill, is seeking a Waking Night Concierge to support residents and oversee safe nighttime operations. You will be the first point of contact for queries, help residents develop life skills, and respond calmly to emergencies in a busy community setting.

We offer strong rewards including 33 days’ annual leave pro rata, employer pension, health and wellbeing support, life insurance, and flexible working options within a not-for-profit environment focused on making

Qualifications

• Be the first point of contact for customers and pass on information clearly.
• Provide compassionate support to people experiencing homelessness.
• Maintain calm and professional demeanor in emergencies or tense situations.
• Build trust and rapport with residents and visitors.
• Ensure safety checks and accurate record-keeping.

Responsibilities

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date
• Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
• Ability to stay calm and professional under pressure
• Strong communication skills and a friendly approach

Skills

Customer service

Communication

Calm under pressure

People skills

Job description

Sanctuary Group at The Limes, Haverhill, is seeking a Waking Night Concierge to support residents and oversee safe nighttime operations. You will be the first point of contact for queries, help residents develop life skills, and respond calmly to emergencies in a busy community setting.

We offer strong rewards including 33 days’ annual leave pro rata, employer pension, health and wellbeing support, life insurance, and flexible working options within a not-for-profit environment focused on making