Night Concierge & Building Safety Lead

Scape Australia Management Pty; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Friend referral bonus

Onsite gym

Employee Assistance Programme

Employee of the month awards

Annual performance awards

Cycle to Work & Tech Scheme

Increased holiday allowance

Long service award

Maternity/Paternity benefits

Career progression

Overtime across sites

Scape Pension Scheme

Team socials

Job summary

Scape Mile End is seeking a Night Porter to welcome students and guests and help keep entrances secure. You will respond to enquiries, log incidents, and support a friendly, service-driven team across Scape sites.

The role involves night shifts (8pm–7am) on a 4 on/4 off cycle, with duties including housekeeping tasks, post handling, and maintaining health and safety standards in a dynamic student accommodation setting.

Qualifications

• Organised, flexible and dedicated.
• Professional phone, email and personal communications.
• Dependable, enthusiastic and works well within a team.
• Competent with Microsoft Office and quick to learn new systems.
• Flexible in working locations across Scape sites.
• SIA Licence an advantage.

Responsibilities

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
• Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
• Assisting with the general upkeep of the building carrying out some general housekeeping tasks
• Raising maintenance requests for students and identifying general building maintenance
• Reporting incidents and accidents to your Line Manager
• Responding to and logging enquiries, working with your Residence Manager where needed
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries

Skills

Organised

Professional communications

Dependable/Team player

Flexible across sites

SIA Licence

Tools

Microsoft Office

Job description

Scape Mile End is seeking a Night Porter to welcome students and guests and help keep entrances secure. You will respond to enquiries, log incidents, and support a friendly, service-driven team across Scape sites.

The role involves night shifts (8pm–7am) on a 4 on/4 off cycle, with duties including housekeeping tasks, post handling, and maintaining health and safety standards in a dynamic student accommodation setting.