Night Auditor — Luxury Hotel Front Desk Specialist

Sofitel; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Loyalty bonus £1,300

Discounted Accor rates

4 nights free stays UK & Ireland

Free meals on duty

Sofitel experiences

Wellbeing programme

24/7 GP access

Social events

Job summary

Sofitel London St James' is seeking a Night Front Office professional to deliver legendary guest experiences during night hours. You will manage check-ins/outs, handle payments, currency exchange, and respond to guest requests with excellence.

Under the Night Manager's guidance, you will ensure smooth 24-hour front office operations, maintain standards and participate in nightly reporting and handovers.

Qualifications

• Previous hotel or front office experience preferred.
• Strong numerical and cash-handling skills.
• Proficient in PMS and Microsoft Office.
• Excellent customer service and communication skills.
• Detail-oriented with the ability to work independently on night shifts.

Responsibilities

• To maintain and exceed Sofitel Benchmark, Forbes and LQA standards.
• Welcome and process late arrival guests.
• Ensure guest comfort and 24-hour front office continuity.
• Handle internal/external calls in the absence of a switchboard.
• Process payments and currency exchange.
• Complete nightly credit checks and report issues.
• Provide wake-up calls when needed.
• Respond to guest correspondence in a timely manner.
• Prepare nightly activity and incident reports.
• Hand over for the next shift and prepare early morning reservations.
• Perform concierge duties when needed, e.g. book cabs, assist with luggage, distribute newspapers.
• Ensure reception and back office cleanliness at all times.

Skills

Front office experience

Cash handling

PMS and Office

Customer service

Night shift attention

Tools

PMS

Microsoft Office

Job description

Sofitel London St James' is seeking a Night Front Office professional to deliver legendary guest experiences during night hours. You will manage check-ins/outs, handle payments, currency exchange, and respond to guest requests with excellence.

Under the Night Manager's guidance, you will ensure smooth 24-hour front office operations, maintain standards and participate in nightly reporting and handovers.