Night Auditor – Luxury Hotel Ops & Guest Experience

Sea Containers London; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Guest experience including dinner and

6 complimentary nights a year at any

Lore Group Employee & Immediate Family

Lore Group Friend and Family Rates

50% Employee discount and 25% Friends

50% discount in Lore Group restaurants

Discounts in our spa and cinema

Health Cash Plan

Life Assurance

Length of service incentives

Bespoke training programmes

Free meals on duty

Ride-to-Work and season ticket loan

Quarterly employee award ceremony

Job summary

Sea Containers London is a lifestyle hotel located on the eccentric South Bank of London, with over 354 bedrooms and award-winning food and drink outlets. The Night Auditor role reports to the Front of House Manager and involves overnight guest checks, audits, and security tasks.

The position includes responsibilities such as night audits, guest reservations, and maintaining hotel standards, with a range of employee benefits and staff discounts as part of Lore Group.

Responsibilities

• Manage guest check-ins, check-outs and enquiries during night shifts.
• Complete night audit procedures and reconcile accounts.
• Monitor hotel security and respond to incidents or emergencies.
• Handle reservations, room allocations and guest requests.
• Process payments, cash handling and billing adjustments.
• Prepare nightly reports and communicate key updates to teams.
• Maintain hotel standards through administrative, quality and facility checks.

Job description

Sea Containers London is a lifestyle hotel located on the eccentric South Bank of London, with over 354 bedrooms and award-winning food and drink outlets. The Night Auditor role reports to the Front of House Manager and involves overnight guest checks, audits, and security tasks.

The position includes responsibilities such as night audits, guest reservations, and maintaining hotel standards, with a range of employee benefits and staff discounts as part of Lore Group.