Night Auditor

Sofitel; England; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Loyalty bonus £1,300

Discounted Accor rates

4 nights free stays UK & Ireland

Free meals on duty

Sofitel experiences

Wellbeing programme

24/7 GP access

Social events

Job summary

Sofitel London St James' is seeking a Night Front Office professional to deliver legendary guest experiences during night hours. You will manage check-ins/outs, handle payments, currency exchange, and respond to guest requests with excellence.

Under the Night Manager's guidance, you will ensure smooth 24-hour front office operations, maintain standards and participate in nightly reporting and handovers.

Qualifications

• Previous hotel or front office experience preferred.
• Strong numerical and cash-handling skills.
• Proficient in PMS and Microsoft Office.
• Excellent customer service and communication skills.
• Detail-oriented with the ability to work independently on night shifts.

Responsibilities

• To maintain and exceed Sofitel Benchmark, Forbes and LQA standards.
• Welcome and process late arrival guests.
• Ensure guest comfort and 24-hour front office continuity.
• Handle internal/external calls in the absence of a switchboard.
• Process payments and currency exchange.
• Complete nightly credit checks and report issues.
• Provide wake-up calls when needed.
• Respond to guest correspondence in a timely manner.
• Prepare nightly activity and incident reports.
• Hand over for the next shift and prepare early morning reservations.
• Perform concierge duties when needed, e.g. book cabs, assist with luggage, distribute newspapers.
• Ensure reception and back office cleanliness at all times.

Skills

Front office experience

Cash handling

PMS and Office

Customer service

Night shift attention

Tools

PMS

Microsoft Office

Job description

Job Description

SCOPE OF POSITION

To act and interact with guests and ambassadors in a way that will create a legendary experience in accordance with the Sofitel Values; Open Mindedness, Generosity, Excellence, Joie de Vivre. Under the general guidance and supervision of the Night Manager and within the established Sofitel London St James' policies and procedures, responsible for activities such as, but not limited to, check in and check out, auditing and closing the date.

RESPONSIBILITIES

• To maintain and where possible exceed the standards indicated by Sofitel Benchmark, Forbes and LQA
• Responsible for welcoming and processing of all late arrival guests to the hotel.
• Responsible for the comfort of all our guests throughout the night and provide continuity of service for front office over a period of 24 hours.
• Handling internal and external phone calls in the absence of switchboard.
• Carry out operations concerning payment, currency exchange.
• Complete credit check on all guests each night, reporting any problems to Night Manager.
• Provide wake-up calls for hotel guests in the absence of the Night Manager.
• Respond to all guest correspondence in a timely manner.
• Prepare all activities and incident reports every night
• Assists in preparing a hand-over for the next day shift team.
• Prepare the reservations for early morning arrivals.
• Handling concierge duties in case no concierge staff available such as booking cabs, carrying luggage to the room and distributing the daily newspaper.
• Check the cleanliness of the workplace, making sure that the reception area and the back office are clean and tidy at all times.
• Responds to guests requests in a timely manner.

Qualifications

• Previous hotel or front office experience preferred.
• Strong numerical and cash-handling skills.
• Proficient in PMS and Microsoft Office.
• Excellent customer service and communication skills.
• Detail-oriented with the ability to work independently on night shifts.

Additional Information

• Competitive Salary, departmental incentives and a loyalty bonus of £1,300.
• Employee Benefit Card - Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) - Create unforgettable memories with your loved ones.
• Sofitel Experience - Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa - Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access - Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.