Luxury Front Desk Host — Premier Guest Experience

SOFITEL; Greater London; Vor Ort; GBP 25.000 - 32.000; Vollzeit

Benefits dieser Stelle

Competitive pay package

Free stays in the UK/Ireland

Employee discount card

Sofitel Experience

Free meals on duty

Discounted F&B/Rooms/Spa rates

Largest hospitality group in Europe

Apprenticeship training opportunities

24/7 GP access

Social events

Zusammenfassung

Sofitel London St James is seeking a proactive Front Desk Host to welcome guests with personalised service and provide local recommendations. You will manage check-ins/check-outs, respond to inquiries, and collaborate with hotel departments to ensure memorable stays.

The role requires friendly communication, strong organisation, and attentiveness to detail. Flexible hours including weekends and holidays are expected; English fluency is essential.

Qualifikationen

• Previous experience in a similar role within the hospitality industry is preferred.
• Excellent interpersonal and communication skills, with a friendly and approachable attitude.
• Strong organisational skills, with great attention to detail.
• Proficiency in Opera is highly desirable.
• Fluent in English; additional language proficiency is a plus.
• Availability to work flexible hours, including weekends and holidays.
• Please note you must be entitled to work in the UK as this position is not eligible for sponsorship.

Aufgaben

• Welcome guests with a warm and friendly demeanour, ensuring a positive first impression of the hotel.
• Handle guest check-ins and check-outs efficiently, providing a seamless experience.
• Respond promptly to guest inquiries, offering valuable information about the hotel facilities and local attractions.
• Handle guest concerns with professionalism and empathy.
• Collaborate with other hotel departments to ensure smooth guest experiences and efficient operations.
• Uphold the highest standards of confidentiality and data protection.
• Addressing and resolving guest complaints in a professional and courteous manner.
• Handling billing processes and processing payments.
• Maintaining and updating guest records and databases.
• Participating in regular team meetings to discuss guest feedback, hotel policies, and service improvements.
• Maintaining a well-organised and tidy front desk area.

Kenntnisse

Interpersonal skills

Fluent English

Tools

Opera PMS

Jobbeschreibung

Sofitel London St James is seeking a proactive Front Desk Host to welcome guests with personalised service and provide local recommendations. You will manage check-ins/check-outs, respond to inquiries, and collaborate with hotel departments to ensure memorable stays.

The role requires friendly communication, strong organisation, and attentiveness to detail. Flexible hours including weekends and holidays are expected; English fluency is essential.