Night Auditor: Guest Experience & Night Operations

Novotel; Reading; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Free UK night stays

Accor restaurant discounts

Worldwide hotel rates

Job summary

Novotel Night Auditor role welcomes guests and ensures a warm, high-quality service from arrival through to departure. The night team maintains a secure environment and accurate records while handling wake-up calls and key guest communications.

Applicants should have 1 year in hospitality or a customer-facing role, with excellent communication and strong organisational skills. You must be eligible to work in the UK. Benefits include free UK night stays and Accor discounts across properties.

Qualifications

• 1 year experience in retail, hospitality or a customer facing role.
• Excellent communication skills.
• Strong organisational skills.
• A positive, can-do attitude.

Responsibilities

• Maintain diary events, flags and specials.
• Check and pass on all guest mail, messages and parcels promptly.
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Any other duties requested by Manager.
• Complete all audit tasks as specified by the Night Auditors checklist.
• Answer incoming calls promptly.
• Ensure reports are distributed.
• Process wake-up calls.
• Hand over information to the oncoming shift.

Skills

Communication skills

Organisational skills

Can-do attitude

Experience in hospitality

Job description

Novotel Night Auditor role welcomes guests and ensures a warm, high-quality service from arrival through to departure. The night team maintains a secure environment and accurate records while handling wake-up calls and key guest communications.

Applicants should have 1 year in hospitality or a customer-facing role, with excellent communication and strong organisational skills. You must be eligible to work in the UK. Benefits include free UK night stays and Accor discounts across properties.