Night Auditor: Guest Experience & Night Operations

The Hoxton; England; Sur place; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Pension

Life insurance

Health cash plan

Retail & hospitality perks

Free night at The Hoxton

Shift meals provided

Staff discounts

Professional development

Volunteer days

Team events

Résumé du poste

The Hoxton is seeking a night guest services associate in the United Kingdom to ensure guest experience remains outstanding overnight. You will welcome guests, handle arrivals/departures, check bills, and collaborate with the team to manage overbookings and ensure smooth operations.

Ideal candidates bring a positive, can-do attitude, confidence working independently, and a passion for hospitality. Previous hotel experience helps but is not required; eagerness to learn is valued.

Qualifications

• Attitude is key; helpful to others and stays composed.
• Previous hotel or similar experience is nice but not required; willingness to learn.
• Individuals who stand out are themselves and bring positive energy.
• Passion for hospitality across drinks, meals, events or an overnight stay.

Responsabilités

• You ensure guest experience remains outstanding at night, making guests feel welcome and their stay special.
• Manage guest arrivals/departures and ensure bills are accurate with no surprises.
• Collaborate with the team and assist the Night Manager with overbooking issues.
• Answer phones, handle requests, and be the go-to person for guests at all times.

Connaissances

Attitude

Guest service

Independence

Hospitality passion

Team player

Description du poste

The Hoxton is seeking a night guest services associate in the United Kingdom to ensure guest experience remains outstanding overnight. You will welcome guests, handle arrivals/departures, check bills, and collaborate with the team to manage overbookings and ensure smooth operations.

Ideal candidates bring a positive, can-do attitude, confidence working independently, and a passion for hospitality. Previous hotel experience helps but is not required; eagerness to learn is valued.