Night Auditor: Guest Care, Cash & Night Ops

Acco; Reading; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Hourly pay £13.95

Free nights at UK Accor hotels

Discount in Accor restaurants

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Global career opportunities

Diversity & inclusion initiatives

Work eligibility in UK

Job summary

Accor in Reading is seeking a Night Auditor to welcome guests from arrival to departure, delivering high quality service with warmth. You will help ensure a smooth, secure night environment and accurate cashiering.

This role requires 1 year of experience in hospitality or a customer-facing role and strong organisational skills. Benefits include hourly pay, discounts across Accor properties, and opportunities for development through the Accor Academy.

Qualifications

• 1 year experience in retail, hospitality or a customer facing role.
• Strong organisational skills.

Responsibilities

• The Night Auditor welcomes all guests and takes care of them from arrival through to departure.
• They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.
• They ensure a smooth and secure environment to all the guests during the night.
• Check and pass on all guest mail, messages and parcels promptly
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Any other duties requested by Manager.
• Complete all audit tasks as specified by the Night Auditors checklist.
• To answer, as promptly as possible, all incoming calls.
• Ensure reports are distributed.
• Process wake-up calls
• Ensure necessary handover of information is passed on to the oncoming shift.

Skills

Strong organisational skills

Customer facing experience

Job description

Accor in Reading is seeking a Night Auditor to welcome guests from arrival to departure, delivering high quality service with warmth. You will help ensure a smooth, secure night environment and accurate cashiering.

This role requires 1 year of experience in hospitality or a customer-facing role and strong organisational skills. Benefits include hourly pay, discounts across Accor properties, and opportunities for development through the Accor Academy.